Access Block After Taking the money for subscriptions

Question

Hello, I’m having a problem with my subscription on Native Instruments and I would like to know if you could help me, maybe by email or maybe by helping getting in contact with someone by email or by phone, because once again I am having a big issue with the 360 subscription and all of this is UNACCEPTABLE

lil_lona15 · Answer

@Jeremy_NI

The €15 has officially been deducted from my bank account (it was pending before), but my Native Instruments account is still blocked and I haven’t received any response from customer service. I would really appreciate an update on my case, which is why I’m posting here because like I said, no one is answering my emails, which once again is insane, unacceptable and very unprofessional given Native Instruments reputation, a good customer service is once again expected and should be a must.

lil_lona15 · Answer

Well, I can’t wait to finally have an answer, btw still nothing😁

Jeremy_NI · Answer

@lil_lona15 Again my colleagues will get back to you as soon as possible. I've escalated your ticket to make sure you get a t