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what is going on
very frustrated - there appears to be no customer service of any kind here - I just bought a product that i can't download or even sign in to get - is this company real?
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Is anyone struggling to access their iZotope account and product portal?
I've been struggling to access my iZotope account for some time now and when I change the password, it affects the password on Native. So I made them the same password after realising they are now fully merged on that end too. But I can only access my Native account with the new password and not iZotope. CAn someone please…
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How do I upgrade my Izotope prducts?
I purchased standalone Izotope Products years ago. Everything from Nectar to Ozone to RX. If I wanted to upgrade to the latest version, what do I do? What exactly is included in my Komplete 14 bundle and what is not? This is very confusing.
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Izotope product portal not working
Now that NI & Izotope have merged nobody seems to have any answers. My Izotope Product Portal no longer works. I tried re downloading and re installing and now it's totally useless. Does anybody here have any answers? Thanks John Bowen
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Urgent help needed to access izotope portal
I recently bought a new mac - updated to sonoma from 2012 mac min for pre production of my debut album. All my passwords were saved on my previous computer. I am trying for days to get izotop to send me a new password link however nothing is coming. L izotope are sending me other emails for product advertising. So…
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When is this login thing between Izotope and NI going to be sorted.
I have to constantly reset my password to go between sites. It's super annoying.
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regarding existing izotope products
Now that izotope has been bought by NI, how do I obtain NI serial numbers for my existing izotope products? Izoptope serial numbers do not work in native access so I can not easily add them to my new studio computer.. Further, will NI be updating the VST of the older isotope software to vst3? Last question, I have an…
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Can't login to Izotope to use my plugins?
So I fired up Logic for the first time in a while(think I updated the os on Mac to Sonoma 14.3) in between and now my Izotope plugins tell me to login but when I try I just get some Native Instrument error. What to do? Thank you!
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iZotope Product Portal not able to log in
Hi I can no longer access the iZotope product portal. I have a montly subscription to Izotope Pro, but am unable to access anything . I receive the error: access_denied: Password login via OIDC-conformant clients with externally-hosted login pages is unsupported. Alternatively, login could have been initiated from the…
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Izotope not responding?
Hi I just wanted to ask the community how to get in contact with Izotope? I tried leaving several tickets but no respond... The thing is: I bought Neutron 4 a week ago, the payment has gone through but I haven't recieved invoice or download link. Pretty frustrating so I was hoping somebody could point me in direction of…
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iZotope App Installation error on Windows 10
Hello. Not sure where to post this. I had iZotope installation app installed and used it yesterday. I noticed that it was now titled Native Instruments and have since found out why. It worked, I installed 2 products then logged out. I logged in later and was locked out of it with the following message:…
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My products don't show in iZotope Product Portal. How can I get them back?
I've been trying to find my purchased items on the iZotope product portal but they're all gone. They show up on Mac but not PC. There doesn't seem to be ANY support for izotope or NI products anymore. I need to get a project done this week. Please help.
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izotope and NI
Hi. I have 3 issues: Login and activation: I'm having trouble using my iZotope product portal to install - it responded with account issues which is the first time it's happened. Communication: I hoped to talk with someone from iZotope or even NI - even sinking low enough in despair that I'm open to web chat. But can find…
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I can't login to Izotope - both site and product portal
Hey, Since two or more weeks I can't login to my Izotope account. Both browser and product portal.
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Huge problem to login to Izotope account
Hi, what happen with NI? Cant login to our account, plugin not working because of wrong login details? Reset password, been blocked, no results! We loved Izotope before, right now we need to move over to other great plugins and want money back. Bad! Any idea whats going on?
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How to send an email to izotope and contact sales
I just purchased an izotope bundle and now I have changed my mind and want to exchange it for a different bundle or return it. But can’t find a way or a channel to send email to izotope? Following the process on the support page will only keep looping back to the starting point. That returns page provides a non-enterable…
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Non email confirmation and serial number
I purchased Ozone 11 advanced this morning but I never received a confirmation email with the serial number for activation or download. However, I was charged. this product being intended for professional use I request the activation of my product otherwise I would have to block the payment, this is not the first time that…
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Product bought. Order is under review. No download...
I bought a Ozone Standard two days ago, and I’ve been trying to reach the costumer support and they didn’t answer. I did try to reach the customer service. I got ticket nr. 4134879. My order has three days under review and I have no idea when I can download my Product. Maybe it has something to do with the whole Native -…
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No confirmation email and download product
@Jeremy_NI I purchased Ozone 11 advanced this morning but I never received a confirmation email with the serial number for activation or download. However, I was charged. this product being intended for professional use I request the activation of my product otherwise I would have to block the payment, this is not the…
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Izotope Order - Under Review - Shocking Lack of Customer Support
It looks like I'm just the most recent in a long list of disgruntled customers asking why payment has been taken but my order still under review (2 izotope plugins bought on Friday). If any NI customer service members spot this could someone please reply considering I've had no response from the NI or izotope customer…
