iZotope Product Portal keeps showing "Unable to connect!" after I log in my account

dengzhao

Hi community

I'm a new to iZotope and just bought Ozone 11, but I encountered a problem when logging in. Product Portal keeps showing "Unable to connect!" after I finished the log in form.

I've tried those two methods, but unfortunately neither of them helped:

1. Refresh Product Portalhttps://support.izotope.com/hc/en-us/articles/6658247139985-Refresh-Product-Portal
2. Add it to the Allowed Apps in Windows Defender Firewallhttps://support.izotope.com/hc/en-us/articles/6658022240273-Product-Portal-Connection-Issues

Also, I've tried turning my PC off and on several times.

So I'm wondering how I can start using it … Thanks in advance.

Uwe303

Hello,

i tried it right now and it works on my side perfectly, you could try to use another web browser or clear the cache of your browser.