How to send an email to izotope and contact sales

ayinga

I just purchased an izotope bundle and now I have changed my mind and want to exchange it for a different bundle or return it. But can’t find a way or a channel to send email to izotope? Following the process on the support page will only keep looping back to the starting point. That returns page provides a non-enterable form with no instructions. What is the solution?

PoorFellow

https://community.native-instruments.com/discussion/19983/how-to-send-an-email-to-izotope-and-contact-sales

If you bought the product on the Native Instruments site then try going to the following page (list of orders) to see if there is a link next to the order that allows you to initiate a return !

If you bought on the iZotope site then do the following :

https://support.izotope.com/hc/en-us/categories/8963091237789-Purchase-and-Account

Click 'RETURN'

Click NO (not of help)

Click : I bought the Wrong product

Click : Create Ticket

I also answered this over here , where I also alerted Jeremy_NI of the NI site screw up ! :

https://community.native-instruments.com/discussion/comment/116858/#Comment_116858

Sunborn

https://community.native-instruments.com/discussion/19983/how-to-send-an-email-to-izotope-and-contact-sales

Contact Customer Care department at support@izotope.com.

PoorFellow

https://community.native-instruments.com/discussion/19983/how-to-send-an-email-to-izotope-and-contact-sales

If you bought the product on the Native Instruments site then try going to the following page (list of orders) to see if there is a link next to the order that allows you to initiate a return !

If you bought on the iZotope site then do the following :

https://support.izotope.com/hc/en-us/categories/8963091237789-Purchase-and-Account

Click 'RETURN'

Click NO (not of help)

Click : I bought the Wrong product

Click : Create Ticket

I also answered this over here , where I also alerted Jeremy_NI of the NI site screw up ! :

https://community.native-instruments.com/discussion/comment/116858/#Comment_116858

daviddonald

To contact iZotope regarding sales inquiries or product returns, you can send an email to sales@izotope.com. Provide details about your purchase, including the bundle you bought and your request for an exchange or return. If you're experiencing difficulties with the support page, try reaching out directly through this email address to ensure your concerns are addressed.

ayinga

alright, thank you very much! I have submitted a request to the support page. I didn't know this email address before. I once sent an email to support@izotope.com, and the reply said that I couldn't use this address to apply for support and asked to go to the help page to apply.

ayinga

I did the following:

I sent an email to support@izotope.com, and the reply said that I cannot use this address to submit a support application, and asked to go to the support page to submit an application.

I haven't downloaded it yet, but I don't see a return button in my account.

According to the above reminder, I successfully submitted a support application after answering a series of questions in the account column of the support page, explaining my requirements. I entered the order checkout section by mistake before and didn't see a solution to the problem.

In addition, I just saw the email address sales@izotope.com provided above.

Thank you all for your help!