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Native Access problems . . .
I want to share my utter dissatisfaction with Native Access. I have spent hours trying to resolve Native Access getting stuck at the "Loading Products" prompt. And when I have been able to occasionally get past this prompt, Native Access will churn indefinitely, not letting me perform product updates. In addition, Gig…
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Update on the authentication (login) incident on Sunday May, 26th
Hi everyone, This is Bernd from NI. First of all, please accept our sincere apologies for the ±5 hours of login interruption. We experienced a major incident with our authentication services, causing a majority of users to be unable to log in to both our website and Native Access. We've implemented a hotfix that has…
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AAX Maschine plug in missing
I cannot find how to download the AAX plug in for maschine so I can use it in Pro Tools. How can I get it?
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"An error occurred while processing your serial"
Hello, I am brand new to native instruments, and just keep running into this error message while attempting to register my hardware serial: "An error occurred while processing your serial" It's a new keyboard from Sweetwater, so there really shouldn't be a licensing issue. Any ideas?
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Sign in fails - all Plugins do not work
Sign in doesn`t work! Ozone-Plugins do not work. When I try to sign in, there`s a message, that a technical error occured and that I should try again later. It`s now the 4th time in about 3 months that the plugins do not work because sign-in fails! In the windows, that is shown after unsuccessfull sing-in there is NO…
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Frustration with installing plugins and the SYNSOACC.DLL
Everytime i open the Komplete Kontrol it says that the SYNSOACC.DLL could not be found.. how can i fix that and what even is that? And when i want to install a plugin it opens the tab to install it and a few steps later it shows me a path where it want to install itself.. when i click "ok" like i am fine with this path i…
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NTKDaemon Winow pops up every time i start my Mac
This Window pops up: I cannot install cancel it. I tried both options. Next start the window pops up again. How can i fix this ? ✌️ Macbook Pro, M12, 16GB, Sonoma 14.5
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Here's some basic UI Feedback
Hi all, The purpose of good UI is to create as excellent a user experience as possible within your website, and/or, in NI's case, within your products. The premise should be that the user and their experience comes first, second, third and everything but last in the designer's priorities. A good UI will enhance visits and…
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Native access crash on MacOS 11/Big Sur
osx Big Sur 11.7.10 Hello, Native Access is not running. Can not open it. All authorisation of my plugins are not anymore available . I can not work I need assistance quick please. I did uninstall properly native access. All privacy permissions are ok.
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Weird DL Issue
ever since the new version of native Access came out, I’m having weird issues here and there. It will sit there and say processing and then spin and spin and spin and nothing ever happens. I’ve uninstalled and reinstalled the program and then sometimes it’s hit or miss and works. that’s not the ultimate issue, I bought…
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New Bug? Several products show up in Native Access as 'Cancelled'
Hey folks, Today when I opened up Native Access, I found these products (screenshot attached) as 'Cancelled'. Now I do not own these products so it does not matter much I guess but I worry if this is some server / security issue and if other products (which I own) will be affected soon. Has anyone encountered this issue?…
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Can't activate perpetual EastWest EWQLSO licenses
Hi, I am trying to activate perpetual EastWest Symphonic Orchestra EWQLSO Silver / Pro XP licenses on Mac Silicon via Native Access, which should be possible according to NI. But nothing works. Support can't be reached, emails aren't read, imported libraries aren't accepted because they don't contain a nicnt-file which…
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Traktor Pro Download and Native Access
Hi! I have a Traktor S3 controller and I used the software in my old MacBook. I bought a new computer, because my old one crashed…I bought a Traktor Pro 3 software, but I can't access. I'm receiving this message every time I try to do so… "Native access can't be found, You'll be forwarded to the download page" and then,…
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Kontakt switched unexpectedly to Demo mode
We've identified the issue. The Native Access.xml file downloaded by NA is damaged/incomplete. Please try these steps: Please delete the Native Access.xml in the following location and restart your computer and open Native Access: Windows: C:\Program Files\Common Files\Native Instruments\Service Center Mac: Macintosh HD >…
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Reason 11 and Keep Forest
I've just purchased Keep Forest Devastator and Kontakt 7 to run it however I'm not seeing Kontakt 7 come up in my Instruments list. I can use the stand alone Kontakt 7 app but can't seem to work out how to get it running properly in my DAW. Searched high and low in the web for answers and came up blank. Better still, is…
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Native Access 3.11.1 WIndows11 Downloading stucked in the middle with error "Waiting for connection"
Hi, I heed helps to download Mixwave drum library. it's been stucked in the middle with error "Waiting for connection" on Native Access. Downloading itself got started. I've already tried everything in this docment. and also try re-install Native Access but nothing's changed.…
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IP Blocked - What the..... Why....
I just forgot the password for a while so I tried a couple of times... blocked my IP. Where do I unlock this? Please let me know if you know. : (
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Komplete Kontrol doesn't show up as a VST in ableton
Hello everyone, Ever since I updated my native instruments library I've been doing a lot of troubleshooting, and the one problem I can't seem to fix is that Komplete Kontrol won't show up as a VST in Ableton. A quick Google search told me Komplete Kontrol was indeed a VST3, but when that didn't work I copied it into the…
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Kontakt Factory Library 2 download fails everytime at 14.2 GB download
Native Access could not finish downloading Kontakt Factory Library 2 and it fails everytime at 14.2 GB. This is very interesting that it must download 40 GB of data. Why not parsing it to smaller zip files and unite on the client instead of downloading a 40 GB whole file ? I downloaded 79 GB of data on IK Multimedia and…
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PURCHASED A MASCHINE "AS-IS" from Sam Ash, No Registration card.
Good Morning, Yesterday I purchased a Maschine (not sure of the MK yet), from Sam Ash and it was sold AS IS. This item did not come with any boxing or cards. Does this item have any sort of RIGHT to be registered to Native Instruments? If so, could this item still receive support? Thank you very much.