Why is Maschine software missing from my Native Access account?
I have a Maschine Mikro MK1 that I haven't used for a few years and now I'm trying to get back into it but I don't have access to the Maschine software. I have the serial number registered in my account but the software is bundled with the Hardware serial number, is that why its not showing in my native access?
Best Answer
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Hello Le Jam, can you please create a support ticket or open a chat support using this link below:
So our team can help you to solve that issue as soon as possible.
I hope this helps☺️
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Answers
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I connected Mikro Mk1 before the NI registered Maschine Jam and launchin M2 SW that forced auth and in native access there is no Maschine SW/Traktor pro 3 and some other packs also not even showin as installed.
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Hello Le Jam, can you please create a support ticket or open a chat support using this link below:
So our team can help you to solve that issue as soon as possible.
I hope this helps☺️
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Having the same problem with Maschine —
Also cannot contact support as Chat Bot frozen on old Chat!!!!
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Hello JKB999, this can be caused by a busyness of the chat support agents, can you please retry to open a chat support?
Please let me know afterwards☺️
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