Why is Maschine software missing from my Native Access account?

lang91
lang91 Member Posts: 1 Newcomer
in Native Access

I have a Maschine Mikro MK1 that I haven't used for a few years and now I'm trying to get back into it but I don't have access to the Maschine software. I have the serial number registered in my account but the software is bundled with the Hardware serial number, is that why its not showing in my native access?

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Le Jam, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

Answers

  • Le Jam
    Le Jam Member Posts: 1 Newcomer

    I connected Mikro Mk1 before the NI registered Maschine Jam and launchin M2 SW that forced auth and in native access there is no Maschine SW/Traktor pro 3 and some other packs also not even showin as installed.

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Le Jam, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

  • JKB999
    JKB999 Member Posts: 4 Member

    Having the same problem with Maschine —

    Also cannot contact support as Chat Bot frozen on old Chat!!!!

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    https://community.native-instruments.com/discussion/comment/182027#Comment_182027

    Hello JKB999, this can be caused by a busyness of the chat support agents, can you please retry to open a chat support?

    Please let me know afterwards☺️

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