Why is Maschine software missing from my Native Access account?

I have a Maschine Mikro MK1 that I haven't used for a few years and now I'm trying to get back into it but I don't have access to the Maschine software. I have the serial number registered in my account but the software is bundled with the Hardware serial number, is that why its not showing in my native access?

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Accepted answers

Mert_NI

Hello Le Jam, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that issue as soon as possible.

I hope this helps☺️

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Le Jam

I connected Mikro Mk1 before the NI registered Maschine Jam and launchin M2 SW that forced auth and in native access there is no Maschine SW/Traktor pro 3 and some other packs also not even showin as installed.

Mert_NI

Hello Le Jam, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that issue as soon as possible.

I hope this helps☺️

JKB999

Having the same problem with Maschine —

Also cannot contact support as Chat Bot frozen on old Chat!!!!

Mert_NI

https://community.native-instruments.com/discussion/comment/182027#Comment_182027

Hello JKB999, this can be caused by a busyness of the chat support agents, can you please retry to open a chat support?

Please let me know afterwards☺️

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