NI acces download failed

Damir Plestina

I recently bought the NI ultimate collection. when I try to install I constantly get the message download failed. According to the instructions, I gave full disk access for NKT daemon and Native instrument, but that didn't help either. I work on Mac 2 max and Cubase 13. Does anyone know how to help?

PoorFellow

https://community.native-instruments.com/discussion/36960/ni-acces-download-failed

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads)

Apart from the ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS , then also disks must be of correct format : Notes on Network Drives and Disk Formats .

Also please check that the iCloud Private Relay is turned off in preferences.

Otherwise if problem persists then please contact N.I.Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/36960/ni-acces-download-failed

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads)

Apart from the ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS , then also disks must be of correct format : Notes on Network Drives and Disk Formats .

Also please check that the iCloud Private Relay is turned off in preferences.

Otherwise if problem persists then please contact N.I.Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

Damir Plestina

i asked for help via chat but nobody answers, not even robot. Still waiting…

Damir Plestina

It helped. Thank you

PoorFellow

https://community.native-instruments.com/discussion/comment/182331#Comment_182331

And thank you for your feedback and for confirming that the issue has been fixed. I will then mark this thread as solved 🙂