Can't connect to Native Access

Maciej Kulczycki
Maciej Kulczycki Member Posts: 6 Newcomer
in Native Access

Hello,

Clipboard01.png

This is the message I get when trying to connect. What shall I do?

Regards

Best Answer

«1

Answers

  • Heisenberg
    Heisenberg Member Posts: 381 Pro

    Unfortunately we don't know what system you want to download to.

    I'm just guessing and it's an Apple device, then you have to turn off the private relay and try again.

  • Vocalpoint
    Vocalpoint Member Posts: 2,647 Expert

    Or - what version of Native Access this is….or what OS version this is..etc etc.

    VP

  • Maciej Kulczycki
    Maciej Kulczycki Member Posts: 6 Newcomer

    Hello,

    Win 7 Professional SP1, Native Access 1.12.1

  • Vocalpoint
    Vocalpoint Member Posts: 2,647 Expert
    edited August 15 Answer ✓
    https://community.native-instruments.com/discussion/comment/172548#Comment_172548

    Windows 7 has been unsupported for over 4 years now.

    And Native Access v1 is - for all intents and purposes - retired with a permanent shutdown by Feb 2025.

    For NI product support - you will need to upgrade to Windows 10 (at a minimum) and consider Native Access v3.13.0 or higher.

    VP

  • Maciej Kulczycki
    Maciej Kulczycki Member Posts: 6 Newcomer

    For NI product support - you will need to upgrade to Windows 10.

    Maybe.

    But why the old NI does not work with Win 7? Support is a different thing and functioning is a different one.

    I'm not going to change a system perfectly fit for my needs just because some IT guys have fancy to disable the older versions of programs. Why exactly the older version of NI does not work? Is it not able to handle a new way of treating the data necessary to install a new instrument?

    Thanks for your response

    Best regards

  • BIF
    BIF Member Posts: 965 Guru
    https://community.native-instruments.com/discussion/comment/172595#Comment_172595

    I'm not going to change a system perfectly fit for my needs just because some IT guys have fancy to disable the older versions of programs. Why exactly the older version of NI does not work? Is it not able to handle a new way of treating the data necessary to install a new instrument?

    @Maciej Kulczycki

    May I suggest that "a system perfectly fit for my needs" is a false statement? Because it is. If you want to use Native Instruments software on a Windows 7 system, then your system BY DEFINITION is not perfectly fit for your needs.

    I say this with kindness and love in my heart:

    Stop being stubborn and fussy about Windows 7.

    Windows 8 and then Windows 10 after it each delivered a number of significant architectural/structural changes. It was always just a matter of time before something would stop working on Windows 7.

    That day is now here for you. Your Windows 7 computer is a Flintstones car that you drive with your bare feet, not to mention that Windows 7 is not supported by Native Access (and probably not supported by a lot of other things too).

    This has nothing to do with "some IT guys have fancy".

    Your choice is simple. Upgrade or don't use Native Access and probably not a bunch of other modern things either.

    It seems that you have a very simple decision to make. Good luck!

  • Maciej Kulczycki
    Maciej Kulczycki Member Posts: 6 Newcomer

    I'm not going to upgrade.

    It is a few days of installing everything again - partially due to user unfriendly way of installing plugins introduced by NI.

    I can do that only when my hardware is totally destroyed.

    Instead, I'll find a substitute for what I need.

    Regards

  • Vocalpoint
    Vocalpoint Member Posts: 2,647 Expert

    Sounds awesome.

    Can’t imagine what you were expecting by coming in here using Windows 7 - the OS the world forgot long ago - and asking for support.

    Continued success.

    VP

  • PatrickW
    PatrickW Member Posts: 9 Member
    https://community.native-instruments.com/discussion/34924/cant-connect-to-native-access

    Test if this solution works for you:

    https://vi-control.net/community/threads/native-access-please-come-home-na-login-issue-in-windows-7-solved.154058/page-2#post-5585201

  • Maciej Kulczycki
    Maciej Kulczycki Member Posts: 6 Newcomer

    Many thanks! I used the .pdf description and it worked fine.

    Best regards

  • Kubrak
    Kubrak Member Posts: 3,066 Expert

    @BIF

    not to mention that Windows 7 is not supported by Native Access (and probably not supported by a lot of other things too).

    Older version of NA1 did support Win7, till quite recently. And with certain workaround do support Win7 even now.

  • Maciej Kulczycki
    Maciej Kulczycki Member Posts: 6 Newcomer

    As mentioned in the above answers.

  • mortel
    mortel Member Posts: 5 Newcomer

    Native-Instrument i have Activated my paid Software on windows 7. it was bought to run on win 7 and you sabot my licensed product what is this kind of comptement is ?

  • mortel
    mortel Member Posts: 5 Newcomer

    i need to activated my product on win 7 what is the problem i have paid!

  • mortel
    mortel Member Posts: 5 Newcomer

    it have been always working under win 7 why it stop working you are CRIMINAL

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