Komplete 15 - 125 instruments will not install [closed duplicate discussion]

kkatzerr

Hello,

I posted a discussion concerning this earlier, but the solution offered did not help and I have not received any responses to my follow-up posts.

…………………………………………………………………………….

I originally wrote:

"Many of the new instruments (125 actually) showed as installed, but do not come up in Kontakt.
I have tried reinstalling instruments - no success.
I have tried reinstalling and at times it has me run an installer outside of Native Access and then asks me to "Please insert <product name>." That is just odd.
I have tried uninstalling and then reinstalling - no success.
There is no option to LOCATE.
So… I don't know what I am missing. The process has always been straight-forward.
Anyone know what might be going on here?

…………………………………………………………………………….

Jeremy responded:

Can you try to reset Kontakt's database?

Reinitialize the Kontakt Database
Click the Windows start button at the bottom left of your screen.
Type "%localappdata%" and click the option that appears.
Navigate to the Native Instruments folder.
Then, depending on the Kontakt version you are using, delete the following folder:
Kontakt 5: "Kontakt 5"
Kontakt 6: "Kontakt"
Kontakt 7: "Kontakt 7"
Kontakt 8: "Kontakt 8"
Start Kontakt in standalone mode (not in your DAW).

……………………………………………………………………………

That solution did not work, so I followed up with the question below to get clarity. Would someone please look at the next part and give me direction or tell me how to open a support ticket?

This is my response to Jeremy's solution:

Thanks for your response Jeremy.

I tried your solution. I deleted the Kontakt 8 folder and opened up Kontakt 8 in stand-alone mode, but it did not change the state of things.

I appears that the problem is not with Kontakt 8.

It is Native Access that seems to have the issue.

Native Access shows many instruments as 'Installed' when they are not and I cannot seem to change its mind.

I would appreciate any other thoughts you might have as I have no idea what is going on.

Thanks… Kim

PoorFellow

https://community.native-instruments.com/discussion/36969/komplete-15-125-instruments-will-not-install

I have not received any responses to my follow-up posts.

You posted your original question on October 4th and received a response the same day. Then you posted an answer , also on October 4th which is on a Friday and N.I. Customer Care forum staff does not work in the weekends why you naturally has not received any answer.

Besides if you want people to notice then please use the 'Quote' below their post or use the Tag as I do here with you : @kkatzerr .

Please placed any follow answers in the original thread , I am closing this one.