Problems wiwth NA and Kontrol S88 MK III
Hi - I just purchased a S88. This is not an upgrade - paid full price for the Keyboard, although I do have the Komplete 15 Collector's Edition. I wanted the keyboard to take full advantage.
I have had nothing but frustration with this keyboard, and it is still not working. I am very close to returning the thing and never touching anotther NI product. This is absurd.
First it was power =- I ran all over trying to get the correct USB-C devices. The web site should state clearly and unequivocally that the keybo0ard will not work without very specific power devices. I finally got the correct ones today via Fedex. I was finally on my way…
Wrong… I cannot get past the serial number registration. Remember this is a full version - the correct serial number should let me in without any other considerations. I have NI 3.14 installed. No matter what I do it will not accept the serial number. As I said, I am quite frustrated with this. NI - what are you doing???!!! Get it together. I need some help today or I am sending this back to Sweetwater. I am calling Sweetwater next.
Help?!
Best Answer
-
Hello joe1871, have you purchased your Komplete Kontrol S88 MK3 from secondhand?
If this is the case, you will need to create a support ticket or open a chat support using this link below:
Providing the:
- photo of the hardware serial number from the bottom of the device
- photo/scan of the invoice/receipt or anything that can prove your purchase
So we can unregister the product from the previous owner's account.
If there is an issue with a new product, please also create a support ticket or open a chat support so our team can help you further to solve that as soon as possible.
I hope this helps☺️
0
Answers
-
Hello joe1871, have you purchased your Komplete Kontrol S88 MK3 from secondhand?
If this is the case, you will need to create a support ticket or open a chat support using this link below:
Providing the:
- photo of the hardware serial number from the bottom of the device
- photo/scan of the invoice/receipt or anything that can prove your purchase
So we can unregister the product from the previous owner's account.
If there is an issue with a new product, please also create a support ticket or open a chat support so our team can help you further to solve that as soon as possible.
I hope this helps☺️
0
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