Native Access Instrument Update Installation failure - on PC (all up-to-date versions)

overfly
overfly Member Posts: 1 Newcomer
in Native Access
native_install_fehler.jpg

Hello, I tried to update some instruments in Access, updated Access to the latest (3.14.0), restarted PC and tried to update some NI components (raum, kontrol, kontakt 7)…always failing. Have run the unreg tools and uninstalled all of the three from registry, rebooted, run installation again…error "installation failed" continues. No further hin on what´s the cause. All installation path are unchanged and existent.

Error "installation failed" is only documented on KB for mac…but I am using a windows PC.

Any idea?

Thanks

Tagged:

Best Answer

  • PoorFellow
    PoorFellow Moderator Posts: 4,815 mod
    Answer ✓

    In this case the I personally will suggest that you please contact N.I. Native Access and Installation Support

    At the page N.I. NativeAccess and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work) .

    Please refer to the page : How to get in touch with our Customer Care

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 4,815 mod
    Answer ✓

    In this case the I personally will suggest that you please contact N.I. Native Access and Installation Support

    At the page N.I. NativeAccess and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work) .

    Please refer to the page : How to get in touch with our Customer Care

Back To Top

Categories