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Password on Native Access
I just bought Claude. Made a password on the website, but that doesn't work on the Native Access App. Maybe my Users name (Just my Full name) is incorrect? Do I need to make a new Users name or is it my full name?
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Native Access for Windows downloads very slow for 3rd party vendors?
I just built a new PC and started the lengthy process of downloading all the VSTis I own. In downloading the ones that work under Kontakt, I noticed something rather strange. When it's an instrument that comes from a 3rd party company, for example Cinematic Studio Strings or the Royal Albert Hall Organ, the download is…
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How to contact costumer support
I am in desperate need of costumer support - but there is no way to get into contact with them. Even the info@mail sends me back to the FAQ and this silly chatbot - both dont help AT ALL. I am trapped in a loop and it feels like a mockery.
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N.A. Install Failed, Solved by removing all N.I. products
Guys, Rewrite your installers into something actually usable. Right now, you're just wasting people's time, as me wasting you time when you read this. Yes, I'm browsing the web, and I see the number of issues with your software. Most commonly, NI has problems, NTK Daemon has problems, Izotope has problems. And yet,…
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Spitfire Audio Solo Strings, cannot authorize
Hi All, I purchased Spitfire Solo Strings way back in 2017. Since then I've upgraded to a M2 Mac Studio. I have Kontakt 5,6,7,8 licensed. I'm running Sonoma MacOS, with Logic and Mainstage. The Solo Strings will load through the Files/quick load but say DEMO. I reviewed my old Invoice and not there is no serial number…
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Paused download
I am trying to update "Utopia" and it tells me that it is paused and it wont download. I am trying locate to where i thought I was but Native Access didnt allow me to locate it. So next I tried to uninstall but that didnt help for the same reason. I have a feeling that most of library has this problem that I cant update…
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new payment
today i was asked to update my credit card for auto payments. when i filled out the form i couldn't advance past asking for a backup payment method. i get suspicious when i see this. any ideas?
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Problem downloading
Hi, I purchased Epic Symphony Bundle. When trying to download Century Strings (which is a large file: 254.4GB) the download fails after about 215 to 220GB: the size of the file downloaded drops backward to a lower number; then it goes in circles; and eventually it crashes and says "download failed". Did anyone run into the…
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Native Access stuck saying "loading Products"
I updated Native Access and now its just stuck saying "loading Products"
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Mac OS 14 Sonoma Compatibility in 2024?
Hello! Are there any potential updates coming towards full Sonoma compatibility? I’ve been diligently referring to this page but there hasn’t been any update since April: https://support.native-instruments.com/hc/en-us/articles/13671802084765-macOS-14-Sonoma-Compatibility-Statement Also curious if it’s possible to list out…
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Serial Code Already Using
I've just received my Machine MK3 Mikro, but the serial code in the box was already used. How this can happen with a new product. Please URGENT support?
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What happens after isotope migration?
when I logged into oizotope product portal it told me I had to migrate my account and use my native access login. But it didn’t tell me what happens next? I don’t see my isotope products in NA or my account at NI. What’s suppose to happen during this migration? You should post this somewhere so expectations are set. Thanks.
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Product registration
How/where do I register my new product (Claire)? I have received a serial number
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No machine2 software and cannot use the supplied komplete select
I recently purchased machinemk3 and was able to start machinemk3, but the included instruments are not listed and cannot be used, they are not in the native access library. How do I get them to work? There was nothing in explorer that looked like a machine2 file either.
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Why won't season guitarist install to my backup drive during download
I'm almost through a full content install of komplete 15 standard. I have my removable drive set in content location. About 230GB went to this drive. Checked in and noticed when it got to sessions bass, guitar it switched over to my Mac SSD. Paused and re checked in file management CL still set to backup
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Komplete 15 Standard | some products missing
Hey wassup, I hope anybody can help me with this… Today i grabbed Komplete 15 Standard (Update from Komplete 13 Standard) and when i go into Native Acces, there was a lot of plugins missing, here a list of all Plugins I don't got: Kontakt 8 Guitar Rig 7 Pro Session Bassist - Upright Bouquet Glaze 2 Nacht Electric Keys -…
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Impossible to instal Native Access 2, cannot install & use products I have bought
Good morning, I have recently bought Vibe Rewind VST and it specifically said I have to upgrade to Native Access 2. I went to Native Access app to check if I do not already have version 2, it offered me an update, I clicked yes and that is where it all went to sh... NTK Daemon failed to start and from that time I am not…
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finding "add serial" button
Hello. I am being instructed by the Orange Tree Samping registration page to find and click on the "add serial" button and add my number of The Famous E Electric Piano (purchased on their site) but I can't find the button here on Native Instruments anywhere! Where am I off or missing something?? Please help -David
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Installing to new Mac and failing
Hi, Am trying to reinstall apps etc to new MAC M1 and getting a constant install fail. Have done all what it says but still fails. I brought the update in 2019 so the NI drive is old is this a factor? Thanks
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Why I can't register used S49 MK3 and no support response
I bought this used S49 MK3 for an excellent price from Guitar Center on 01/31/2025. Signed into my account to register it so I could start using with my AKAI MPC X, & was stopped in the process by not being able to register on my account. Reached out to support with all the necessary documents and information, and still…