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Does NI have weekend support?
I hope so. I put in a ticket that I hope will get answered soon, it's hard to wait long on a reply on this one :D But I understand. You guys are people with lives to <3 Just curious if you do have support in the weekend?
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I can’t login into my native access app and don’t know where to search for help anymore I’ve done
ecweything I could possibly do to get help. Does anyone know what to do
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Rise and Hit says "demo"
I got komplete 13 ultimate from a license transfer. However, Rise and Hit looks like it has not installed the full version. Why is that?
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Cannot log in using Native ID
is there by chance any help anyone can give me? I’ll pay you. My instagram is @internetsymbol. I can’t log into my native access app and I’m not sure what to do. Who to contact. I can log into my native acccess website login but not the app. Just wanna start using my machine. Just bought the Maschine Mikro MK3 so I want to…
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kontakt library 2 installation
kontakt library 2 will only install 15 gig of 39. It just sits there saying... installing...for hours. I have plenty of space on my ssd drive.
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Any Licensing Issues With Cloning to a Larger System Drive
Asking this question in advance to do things right the first time. I'm upgrading my Windows 11 System drive from 1TB to 4TB. As I've done successfully a couple of times before to upgrade system drives on other systems, I'll be using Crucial/Acronis disk cloning tool. In this circumstance, I'm concerned with breaking any NI…
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Native Access on M1 taking ages to load products
Hi I am just installing access onto M1 Pro. I keep getting the screen saying loading products- just keeps circling. I have not downloaded anything yet, but can't get past this stage. Never had an issue before on my non-M1 mac. I would appreciate some guidance. Cheers Anthony
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Do anyone know how to get in touch with native instruments live chat it's like I'm chasing a ghost
I have a some issues with some expansion packs they don't download it keep saying registration failed something went wrong during the registration registration error:The serial been registered already.Also expansion can't be seen in native access
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Cannot locate Arpology, Geosonics and a couple more
I have tried to search this but did not succeed. I have been away from Maschine for a couple of years but wanted to begin again. I have got a new computer and downloaded Native Access to install all my things on the new computer after uninstalling them all on my old computer. Downloading and installing went well with a few…
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Order under review for a days and no response from support
Hello, I ordered KK 14 standard upgrade and it’s been under review for couple of days. I contacted customer support but there’s been no response. Any idea what’s going on? Why are there delay in delivery for a digital product?
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Kontakt 7 and Factory Library 2 missing content on install
Macbook Pro user. I've been struggling to get the install looking like what is shown in tutorials. A bunch of troubleshooting fixes throughout these pages (disk permissions, trashing pref files) have been attempted to no avail. This is what I see when Kontakt opens. There are no images on the library side. When "instrument…
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Native Access 2.0.2 not loading certain thumbnails in Komplete Kontrol
I've been re-installing a number of instruments in Komplete Kontrol. I've performed the procedure for resolving missing thumbnails a few times and, consistently, the following instrument images are missing from /NI Resources/image folder: Massive Rickenbacker Bass The Giant Session Horns .. so their thumbnail image is just…
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Help - Path is invalid
I'm transferring all my libraries to a new computer running Windows 11 pro (if that matters). Locating my Kontakt libraries has gone perfectly except for one. I have an old version of Kirk Hunter Virtuoso Ensembles for Kontakt Player (it's now only available for the full version of Kontakt, which I don't own). When I try…
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Login Items: Native Access & NTK Daemon
Is it necessary to keep Native Access & NTK Daemon as login items on mac? On Ventura (M2 Pro) my login has started hanging for 10-15 seconds, and I think it is related to login items. Can I remove these 2 and then just manually start Native Access if/when I want to check for updates?
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No purchases appearing on Native Access on second computer
I'm trying to get NI onto my 2015 MacBook Pro (Big Sur), but when I open Native Access, there's nothing populating in 'installed' or 'available', though I've purchased and used Komplete 14 on my main editing computer. Same email, same log in, but nothing is showing up! Please help!