Issue with Komplete 15 Standard Crossgrade Registration

Sakod

I purchased the Komplete 15 Standard Crossgrade because the website indicated I was eligible for the discount. However, when I tried to register it, I kept receiving an error saying the base product was missing.

To resolve this, I purchased Komplete 15 Select, as the website states it qualifies for the Komplete 15 Standard Crossgrade. While I was able to register Komplete Select, I’m still unable to register Komplete Standard, and I continue encountering the same “base product missing” error when attempting to activate it.

Additionally, Komplete Select still appears as a demo, so I’m unsure if I can even use it.

PoorFellow

https://community.native-instruments.com/discussion/43289/issue-with-komplete-15-standard-crossgrade-registration

You need to contact N.I. Purchase Support ASAP.

Be sure to tell them what product that you initially had that you expected you to be able use the Cross-grade with as well as that you only bought the Komplete Select to be able to use the Cross-grade and then ask for N.I. Purchase Support to refund you as needed and help fix the mess. Generally speaking then you should contact N.I. support when things do not work.

In case that you need guidance contacting support : Please read : how to get support !

PoorFellow

https://community.native-instruments.com/discussion/43289/issue-with-komplete-15-standard-crossgrade-registration

You need to contact N.I. Purchase Support ASAP.

Be sure to tell them what product that you initially had that you expected you to be able use the Cross-grade with as well as that you only bought the Komplete Select to be able to use the Cross-grade and then ask for N.I. Purchase Support to refund you as needed and help fix the mess. Generally speaking then you should contact N.I. support when things do not work.

In case that you need guidance contacting support : Please read : how to get support !

Sakod

I've emailed them over a week ago and am still waiting for the specialist team to get back to me. They are very, very slow in responding.