Issue with Komplete 15 Standard Crossgrade Registration

Sakod
Sakod Member Posts: 2 Newcomer

I purchased the Komplete 15 Standard Crossgrade because the website indicated I was eligible for the discount. However, when I tried to register it, I kept receiving an error saying the base product was missing.

To resolve this, I purchased Komplete 15 Select, as the website states it qualifies for the Komplete 15 Standard Crossgrade. While I was able to register Komplete Select, I’m still unable to register Komplete Standard, and I continue encountering the same “base product missing” error when attempting to activate it.

Additionally, Komplete Select still appears as a demo, so I’m unsure if I can even use it.

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