Persistent 'Download Failed' Issue on Native Access v13.8 (M1 Pro, macOS Sonoma 14.5)

JW77

Hi everyone,

I've been experiencing persistent 'download failed' errors on Native Access v13.8 despite following all the recommendations from the knowledge base and community forums. Here’s what I’ve already tried:

• Granted full disk access to all NI applications
• Disabled iCloud recovery
• Restored default download folders
• Reinstalled the application

Unfortunately, none of these steps have resolved the issue. I’m running this on an M1 Pro Mac with macOS Sonoma 14.5.

Attached is a screenshot of the error for reference. Any advice or additional troubleshooting tips would be greatly appreciated!

Thank you in advance!

JW77

Just to clarify, approx 75% of the Expansions have successfully downloaded and updated, aside from the ones you can see in the screenshot. Additionally, all of my instruments have installed without issue, except for Vintage Organs and Retro Machines Mk2.

Michael Schack

Same here. Only a couple of instruments of the Komplete 15 Upgrade I purchased yesterday have installed. Since then continuous queuing and failed downloads… Tried everything already, including iCloud relay settings etc. Still no success

ProfessorChaos

I only have four updates available, Komplete Kontrol, Kontakt 7, Massive and Massive X. I tried several times since I got the email yesterday that Kontakt 7 had a major update, but I keep getting the download failed error for all of them.

JW77

I believe the issue might be with Native Access, and so the option to download products directly from the NI website would be great. You used to be able to. So, I’m currently trying to resolve the problem with NI’s technical support, but their response has been very slow—possibly because, despite an overall increase in staff, their resources are spread thin across multiple initiatives. Additionally, the new chatbot interface makes it more difficult to create a support ticket compared to several years ago.

Having used Native Instruments products for over a decade, my impression is that the company has shifted toward a more reactionary stance, guided by investors who may not fully understand the business. This change appears to have left the company under-resourced in key areas of customer support, diminishing the quality of service it once provided.