New Claire and Claire Avant Upgrades Show As Demo in NA
I purchased the upgrade bundle last week and when I went into NA this morning both of these libraries are marked as DEMO in NA. The Clair Bundle shows as purchased in my NI purchase listing even though my original purchase record of Clair is gone and they both appear to load and operate fine in Kontakt, but what's the deal with DEMO and how do I get rid of it? This is on a Windows 10 computer. NA, Kontakt and Komplete Kontrol are all on the latest software versions.
Best Answer
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My colleagues got back to you, they changed the licence on your account. It's now a Claire Bundle Crossgrade for Noire, it should work now. Maybe this was the confusion, between Noire and Claire! Please let me know if everything is working on your end now.
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Answers
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even though my original purchase record of Clair is gone
This I do not like and you ought to get that checked , it could be the reason for the issue.
Else then as you most likely know by now then the shelf advice is to follow the trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and product XML).
However with a purchase record gone then I am really in doubt about all of this. The new N.A. issue 'expert' is Mert_NI that we are asked to call for N.A. issues , so if the issue persists then you need to either make a ticket (contact N.I. Native Access and Installation Support) or call for Mert_NI (or Jeremy_NI ?).
Anyway , N.I. had a N.A. mishap earlier today where people couldn't load products in N.A. so who knows if what you are experiencing is a server side bug ?
I any case then be sure to be using latest version of Native Access for your OS
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Hello DunedinDragon, does the issue persist after trying the workaround of PoorFellow above?
I hope this helps☺️
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No it doesn't seem to. I went ahead and deleted Claire and Claire Avant and re-downloaded them into Native Access and they still show as DEMO. On further investigation I realized that the Claire Bundle is showing up as non-registered in my Products and Serial Numbers listing so I'm assuming there's something messed up there.
Again, both libraries appear to be working correctly within Kontakt and Komplete Kontrol as far as I can tell. So I'm still at a loss to figure out why. Native Access, Kontakt 8, and Komplete Kontrol are all on the most recent updates which I always do the moment I'm notified of them.
Honestly I'm not sure what actual impact that's going to have on me at some point when I really need them and that's the only thing I'm really concerned about.
If it helps I looked up my receipts and I purchased and downloaded them on Feb 27th 2025.
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If they show up under non registered in your account under the "my products" page, then there is a serial number next to them, you can enter that serial into native access and then it should work
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Apparently not. It says the serial number is invalid so it won't register either of them.
I tested out Claire for a while this morning in Kontakt 8 and it was working but after a period of time it came back with a message that it wasn't registered and I should register it in Native Access, which we know doesn't work.
So at this point neither of these products are 100% functional and I have no way to correct the problem because my original registered Claire product is no longer listed in my account as an owned instrument which is what I assume is required for both Claire and Claire Avant to be considered functional due to the bundling.
I guess I'll have to take my chances with the support chat bot (even though it constantly strives to suggest it's a real person) because I can't figure out what's happened here. I know I had an original version 1 copy of Claire that was fully registered when I started this process because I was concerned about installing the new one that would replace the old one which I've used in a few of my projects. Hopefully they have something more in the support channel to verify I'd purchased it because there's no record in my account.
So it appears this is going to just keep going, and going, and going like the energizer bunny……
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@DunedinDragon I've checked your account and it seems that you don't own Claire and you bought the Claire bundle upgrade, which without the base product turns to DEMO. I'm not sure what happened here but I would suggest to get in touch with our support here: https://bit.ly/n1orders
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Yes then only support can help you out here. Only they can have a look into your account and see what´s going on and fix it for you.
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Already started. Yes, that's the mysterious disappearance I've been referring to and now appears to be affecting the proper registration of the Claire Bundle. I already touched base with the support bot and now I'm just waiting and waiting and waiting for a response from support.
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I found your request and CC'd myself so I can follow up. My colleagues should get back to you soon.
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Could you tickle the guys in support for me? I answered them earlier this morning and provided more info on my situation and have yet to hear back from them? Thanks…
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Yes, your ticket was escalated to a specialist, they should get back as soon as possible. Maybe to speed up the process you could find informations about your initial purchase of Claire (the single product), like order number, receipt, serial number, and communicate that to them.
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Well so far this hasn't worked out so well. The specialist and I came to an agreement I would pay $100 and we would do a license swap on my Claire Bundle, which I completed. The specialist has disappeared and I've been charged the $100 and nothing has happened and I'm still stuck with DEMO versions of the product.
Can you get some information about what's supposed to happen now that I've done my part?
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My colleagues got back to you, they changed the licence on your account. It's now a Claire Bundle Crossgrade for Noire, it should work now. Maybe this was the confusion, between Noire and Claire! Please let me know if everything is working on your end now.
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Yep everything's working now. It wasn't clear from his message if I needed to take any actions on my part once I received the completed invoice. As I suspected it evidently took some human interaction on your side to make this transaction complete which seemed to get it working later this morning.
Thanks for your help.
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