Native Access

pthoege

I have software waiting on pause after download fails. All products are registered. What is the problem?

Mert_NI

https://community.native-instruments.com/discussion/comment/213523#Comment_213523

Hello pthoege,

Can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

Vocalpoint

What is the OS? And the version of Native Access?

VP

pthoege

MacBook Pro OS Sonoma, m1. brand new native access, as of today. reinstalled it.

pthoege

The problem is this: I have Maschine Micro, but the Maschine Central in Native Access told me I don't have it installed. I can't tell if I already have it. I just bought it and I'm trying to install it, but maybe I already have it? The Native Access isn't telling me anything. It could at least tell me that I already have it and if I do, I need a refund for buying it again.

Vocalpoint

https://community.native-instruments.com/discussion/comment/213523#Comment_213523

You do not need Native Acccess to tell you what is up.

Login to your actual NI acct via a web browser and that will confirm exactly what you have (and do not have)

And be aware that Micro MK1 and MK2 are now retired. Hopefully you have MK3?

VP

Mert_NI

https://community.native-instruments.com/discussion/comment/213523#Comment_213523

Hello pthoege,

Can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️