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Selling MKii GC edition hardware
hi folks, Received an email from NI stating that if I sell my MKii hardware, I’d retain all my upgrades, including maschine. That would mean upgrading to machine 3 software would be possible. But I’m skeptical somewhat. Never got the most out of it when I used it and I need to sell what I can. Trouble is, my journey with…
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Products not installing or updating
I have a suite of products that came with my Maschine 2 and I am trying to update them/ install new stuff. Every time I try to install or update the operation is 'failing' and I have no idea what to do or how to fix this. I wanted to contact product support but the little "live chat" icon that is supposedly somewhere on…
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How to install RSI 1
Hi! I bought RSI 1. In Native Access, I only see ADD LIBRARY. I don't understand where to download it.
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Session Horns Pro cuts out
I am trying to use Session Horns Pro with Sibelius. The sounds keep cutting out. I am using a 2021 iMac. Are both programs using too much RAM? Is there a way to fix that?
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Native Access doesn't seem to have access to the disk, even though I have granted it
Hello, I'm using a MacBook Pro with macOS Sequoia 15.1.1 and Logic Pro is up to date. It's a bit complicated: I installed Guitar Rig 7 a week ago using Native Access and the NTK Daemon, but Logic refused to validate it. I followed the steps to grant disk permissions as explained on the Native Instruments support page, but…
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Native access, updates NI product with all its library content from scratch !
Hi i run Native Access after many months, i updated the program, then i saw many updates for my K14CE, i have all products of K14CE already downloaded and installed when bought it, but now with the updates waiting, seems like it want just for the updates to download the entire sample libraries which some are 70gb 40gb…
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Queued message when updating
I'm on Mac OS 14.7.1, using Native Access 3.16.0 and want to install updates for Komplete Kontrol, Kontakt 7 Player and Maschine 2 Essentials. The updates immediately show 'failed' and become queued . Nothing is being updated, even after hours of waiting.
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Native Access super slow downloading
I bought a K15 CE, for almost 3 days i am trying to find a solution to this problem… i've found an article from NI tried everything there My Native Access Downloads Are Taking Too Long nothing helped also tried some old posts about it, no one seems to solve this problem seems like for some people this isn't occurring,…
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All NI Native Access downloads blocked by Win 11 security features. What is the answer?
My SSD in a Win 11 Laptop died :-(, so I am now trying to reinstall all my NI and Cubase SW with a new SSD, but Win 11 security somehow blocks internet connection of the Native Access App: "Cannot connect to the internet. PLease check your connection settings or disable your VPN." Cubase's download app brings the same…
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Download speed is too slow
Download speed is too slow. I have checked the related documents and turn off the FileVault thing. I don't have any firewall, vpn and antivirus software. I've tried downloading at different times lot but still slow. It only takes me few minutes to download spitfire plugin. any solutions?
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Updating N Access 1.14.1 to 3.16.0
After downloading on IMac with Monterey 12.7.6 I am unable to update the Access page to the new version. Any thoughts. I have give full disk access to NI and still no luck.
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Kontakt doesn't work
Ive had 120 dollars stolen from me from Spitfire Audio after they told me their "in-build" plugin GUI would no longer be supported and was changed over to Kontakt which COST 300 DOLLARS. I have to pay for something I already paid for and lose it forever unless I pay. Absolute cum. Never bought a Spitfire product ever…
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Order still under review after 6 days
Hi, I paid for an order on the native instruments website on 2024/12/01. It is now 2024/12/06 and I have had no communication regarding my order. I have tried to contact purchase support twice, once on 2024/12/04 and once on 2024/12/06 through the chat interface but I am yet to receive any response regarding our order.…
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How to restore ASIO driver for Maschine MK3 on Windows 11?
This morning I opened my Maschine 2 software and went to File > Preferences > Audio to change Driver from WASAPI to ASIO (as I usually do ), but today when I mouse click ASIO from the dropdown, the dropdown just disappears and WASAPI (Shared Mode) remains in the field. So, from my Windows 11 machine, I went to Apps >…
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Where do I enter SERIAL NUMBER on this site
Setting up brand new Kontrol S 49. Where the hell do I enter the serial number on this site? I cannot find it. Please send direct HTML link to page with serial entry box.
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Can anyone tell me what these apps are?
I have just registered a Kontrol Z1 and these apps are available for download on Native Access. There's no name provided and no indication of their purpose. If you know, I'd love to hear. I already have Traktor Pro 2 software installed. Thanks
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Is there anyone based in the UK that can give NI installation support?
Hi Guys, I'm a Studio One user and I really need someone to help me install NI plug ins. When I install they're not going to the right locations for S1 to pick them up. Then when move to the correct locations advised by NI and SI they're still not working. The NI player also isn't showing in S1, but I have Kontakt and…
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Why is my upgrade price for Black Friday only $185 cheaper than a brand new customer?
You guys really need to do a better job looking out for your long time customers. I own Komplete Ultimate 13 and my upgrade price to Ultimate 15 is a slap in the face compared to a brand new customer with no loyalty towards your company. I paid more for Komplete Ultimate 13 than a brand new user that gets Komplete Ultimate…
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I cant get the Native access to download, it say I have to verify that I have sufficient privileges.
I'm not seeing anywhere on the site to get help with this or that anyone else is getting help either. can anyone point me in a good direction?
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ID TRANSFER
Hello, I bought a Kontrol complete in a second-hand shop and I don't have the transfer id and I can't register it in my account. The second-hand shop doesn't have it either, and since it's registered to its previous owner, it won't let me register it in my account. What should I do? Regards