nativ acces freeze on loading product

fred974
fred974 Member Posts: 1 Newcomer
in Native Access

hi all ,

i buy an tractor pro , impossible to install cause my native acées 2 freeze on "loading product "

i try all is write on native instrument site

  • delete several driver
  • unstall reinstall
  • i write lot of mail at native but no aswer.

someone can help me or have an direct contact with an real human native worker :D

thank all and enjoy

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Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 862 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44745/nativ-acces-freeze-on-loading-product

    Hello fred974,

    If your Native Access is stuck on "Loading Products" page:

    For Win:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    I hope this helps☺️

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,593 mod

    I also have this problem today.

    Suddenly out of nowhere, just opened my PC and then Native Access, for my usually "check for updates" task… N.A. stuck in "loading products".... I wait 10 minutes and shut it down, then tried again, same thing… never had any issues before, i mean never-ever! Yesterday it was working normally.

    There was, however, a Windows update yesterday... maybe Microsoft (as usual) messed-up things again so, perhaps Native Access needs an update? @Jeremy_NI?

  • Mert_NI
    Mert_NI Customer Care Posts: 862 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44745/nativ-acces-freeze-on-loading-product

    Hello fred974,

    If your Native Access is stuck on "Loading Products" page:

    For Win:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    I hope this helps☺️

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