nativ acces freeze on loading product

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fred974
fred974 Member Posts: 4 Newcomer
in Native Access

hi all ,

i buy an tractor pro , impossible to install cause my native acées 2 freeze on "loading product "

i try all is write on native instrument site

  • delete several driver
  • unstall reinstall
  • i write lot of mail at native but no aswer.

someone can help me or have an direct contact with an real human native worker :D

thank all and enjoy

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Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 948 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44745/nativ-acces-freeze-on-loading-product

    Hello fred974,

    If your Native Access is stuck on "Loading Products" page:

    For Win:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    I hope this helps☺️

«1

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,762 mod

    I also have this problem today.

    Suddenly out of nowhere, just opened my PC and then Native Access, for my usually "check for updates" task… N.A. stuck in "loading products".... I wait 10 minutes and shut it down, then tried again, same thing… never had any issues before, i mean never-ever! Yesterday it was working normally.

    There was, however, a Windows update yesterday... maybe Microsoft (as usual) messed-up things again so, perhaps Native Access needs an update? @Jeremy_NI?

  • Mert_NI
    Mert_NI Customer Care Posts: 948 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44745/nativ-acces-freeze-on-loading-product

    Hello fred974,

    If your Native Access is stuck on "Loading Products" page:

    For Win:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    I hope this helps☺️

  • fred974
    fred974 Member Posts: 4 Newcomer

    hello Mert

    thanks for you answer , but i try this at first and no succés

    i downgrade on native acces 1… that work but when i entry my serial tractor pro 4 , no found.

    so i buy an tractor pro4 and an tractor S2MK3 , 3 month ago and don't work ..it ' s sad

    you know if it's possible to have just the .exe of tractor pro 4 by mail ?

    i just want enjoy with my controller , no matters if i don't accés at the other product or upgrade of native…it 's the life

    thanks

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,762 mod
    https://community.native-instruments.com/discussion/comment/224006#Comment_224006

    Please do not downgrade to legacy Native Access 1 for any reason!

    All new software (including Traktor 4) are incompatible!

    Or, to say it more correctly, Native Access 1 is incompatible with all new software, because it's completely obsolete. It only exists for compatibility with same legacy products and some archaic operating systems (Windows 7 etc.)

  • Mert_NI
    Mert_NI Customer Care Posts: 948 mod
    https://community.native-instruments.com/discussion/comment/224006#Comment_224006

    Hello fred974, Traktor Pro 4 will not appear in Native Access 1 as it is not supported from our new products. Can you please try to reinstall the Native Access 2 using the direct download link below:

    https://www.native-instruments.com/en/specials/native-access/?srsltid=AfmBOoqD6PG8IavnF2OpJp6cw12wNZ8HwYC8xCvns7pwtJeFMRrV1FEK

    Then please restart your computer afterwards.

    I hope this helps☺️

  • fred974
    fred974 Member Posts: 4 Newcomer

    HEY

    I do that , reinstall ….no succes sorry

    i don 't understand .. i haven't an stale computer … i work on resolume arena , wysiwyg , wondershare ..no problem so ;;;; i don't understand why that block with native

  • Mert_NI
    Mert_NI Customer Care Posts: 948 mod
    https://community.native-instruments.com/discussion/comment/224074#Comment_224074

    Hello fred974, can you please send us the screenshot of the issue so we can understand the issue easier and help you to solve that as soon as possible.

    I hope this helps☺️

  • spikejp99
    spikejp99 Member Posts: 13 Member

    I have this problem on the Mac (OS 15.4.1) Native Access (3.18.0). I have tried the Library clean-up as mentioned above, still no success.
    Is it possible to download Native Access 3.17.0, or whatever the previous version to 3.18.0?

    Spike

  • fred974
    fred974 Member Posts: 4 Newcomer
    edited May 3

    hey Mert

    this is the picture of my problem :

    CAPTUR PROBLEM NATIVE.png

    at the open of nativ acces , loading product search indefinitly ….

    i follow the process for delete native acces and NTK in the registriedit , but when i reopen the native, it's install some dependecies, i think it reinstall the folder i erase in fact

    CAPTUR PROBLEM NATIVE 2.png CAPTUR PROBLEM NATIVE 3.png
  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,762 mod
    https://community.native-instruments.com/discussion/comment/224504#Comment_224504

    " i think it reinstall the folder i erase in fact"

    Yes this is what it is supposed to do.

    We delete such info (folders, registry entries) in order to remove wrong data and having a fresh, clean install, without the need to re-install the product. The application will re-create everything from scratch, with the default values.

    Important Note: Please be aware that, for this technique to work correctly, Native Access should be closed completely (and even better, if you can shut down NTK service through your task manager).
    After the process, restart your computer before you open Native Access again (otherwise it will re-install dependencies, as in your case, because it "thinks" that NTK service is missing).

    If you did the process as i mentioned above, Native Access should open now.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,762 mod
    https://community.native-instruments.com/discussion/comment/224493#Comment_224493

    Downgrade to an earlier version is rarely a solution and should be used only as a "last resort" and only after we tried all the troubleshooting solutions.

  • spikejp99
    spikejp99 Member Posts: 13 Member
    https://community.native-instruments.com/discussion/comment/224509#Comment_224509

    Well at the moment I can't access any of my libraries in Kontakt, so I am looking for the quick and dirty solution. Before upgrading to 3.18.0 it was working fine and always keep Native Access up to date.

    Spike

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,762 mod
    https://community.native-instruments.com/discussion/comment/224515#Comment_224515

    So, your issue is about Kontakt, not about Native Access, is that correct?

    Can you load Native Access successfully? or you're also stuck in "loading products"?

  • spikejp99
    spikejp99 Member Posts: 13 Member

    Because Native Access is not loading, Kontakt is reverting to a pop-up asking me to register in Native Access, Try a Demo, or Purchase…. For a brief second I can see all my libraries before that pop-up appears.

  • spikejp99
    spikejp99 Member Posts: 13 Member
    Screenshot 2025-05-03_18-37-49-105.jpg

    This is the pop-up

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