nativ acces freeze on loading product

hi all ,
i buy an tractor pro , impossible to install cause my native acées 2 freeze on "loading product "
i try all is write on native instrument site
- delete several driver
- unstall reinstall
- i write lot of mail at native but no aswer.
someone can help me or have an direct contact with an real human native worker :D
thank all and enjoy
Best Answer
-
Hello fred974,
If your Native Access is stuck on "Loading Products" page:
For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
- In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > Native Instruments >
- Delete the "Native Access" and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
I hope this helps☺️
0
Answers
-
I also have this problem today.
Suddenly out of nowhere, just opened my PC and then Native Access, for my usually "check for updates" task… N.A. stuck in "loading products".... I wait 10 minutes and shut it down, then tried again, same thing… never had any issues before, i mean never-ever! Yesterday it was working normally.
There was, however, a Windows update yesterday... maybe Microsoft (as usual) messed-up things again so, perhaps Native Access needs an update? @Jeremy_NI?
0 -
Hello fred974,
If your Native Access is stuck on "Loading Products" page:
For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
- In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > Native Instruments >
- Delete the "Native Access" and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
I hope this helps☺️
0 -
hello Mert
thanks for you answer , but i try this at first and no succés
i downgrade on native acces 1… that work but when i entry my serial tractor pro 4 , no found.
so i buy an tractor pro4 and an tractor S2MK3 , 3 month ago and don't work ..it ' s sad
you know if it's possible to have just the .exe of tractor pro 4 by mail ?
i just want enjoy with my controller , no matters if i don't accés at the other product or upgrade of native…it 's the life
thanks
0 -
Please do not downgrade to legacy Native Access 1 for any reason!
All new software (including Traktor 4) are incompatible!
Or, to say it more correctly, Native Access 1 is incompatible with all new software, because it's completely obsolete. It only exists for compatibility with same legacy products and some archaic operating systems (Windows 7 etc.)
0 -
Hello fred974, Traktor Pro 4 will not appear in Native Access 1 as it is not supported from our new products. Can you please try to reinstall the Native Access 2 using the direct download link below:
Then please restart your computer afterwards.
I hope this helps☺️
0 -
HEY
I do that , reinstall ….no succes sorry
i don 't understand .. i haven't an stale computer … i work on resolume arena , wysiwyg , wondershare ..no problem so ;;;; i don't understand why that block with native
0 -
Hello fred974, can you please send us the screenshot of the issue so we can understand the issue easier and help you to solve that as soon as possible.
I hope this helps☺️
0 -
I have this problem on the Mac (OS 15.4.1) Native Access (3.18.0). I have tried the Library clean-up as mentioned above, still no success.
Is it possible to download Native Access 3.17.0, or whatever the previous version to 3.18.0?Spike
0 -
hey Mert
this is the picture of my probleme :
at the open of nativ acces , loading product search indefinitly ….
i follow the process for delete native acces and NTK in the registriedit , but when i reopen the native , it's install some dependecies, i think it reinstall the folder i erase in fact
0
Categories
- All Categories
- 18 Welcome
- 1.6K Hangout
- 66 NI News
- 863 Tech Talks
- 4.4K Native Access
- 17.6K Komplete
- 2.1K Komplete General
- 4.6K Komplete Kontrol
- 6.1K Kontakt
- 1.6K Reaktor
- 398 Battery 4
- 894 Guitar Rig & FX
- 456 Massive X & Synths
- 1.4K Other Software & Hardware
- 6.2K Maschine
- 7.9K Traktor
- 7.9K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators