Native Access Not Updating Libraries

JTmapa

Has anyone else experienced this issue? For a while now, Native Access (v. 3.17.0) hasn't been properly updating instruments.

Whenever I try to update, NA shows that the update was installed, but the "Update" button remains next to the instrument.

For example, I updated "Velvet Lounge." After the progress bar completed, I received prompts saying, "Successfully installed Velvet Lounge" and "Velvet Lounge Update installed" — yet the "Update" button still appears.

Any suggestions appreciated. Thanks!

2019 MacPro 7,1 (Intel), Mac OS Sequoia 15.3.2

PoorFellow

https://community.native-instruments.com/discussion/43844/native-access-not-updating-libraries

Have you done the Mac users must do when using N.I. apps ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

and disks must be of correct format : Notes on Network Drives and Disk Formats

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

JTmapa

Thank you for your response. Yeah, I've done all of the above already.

I'm just out of ideas so I did reach out to NI support and created a ticket.

Bibi FT

I have the same Issues since 6 Month. Updates for Apps like Kontakt, Komplete Kontrol, etc are working, but all the updated Libraries remains to be updated…. @JTmapa - I had a Ticket last year for this issue : https://support.native-instruments.com/hc/requests/4371390, and we decided to wait for a patch of NA, but the issue is still existing. I tried many things (new installation, preferences, fixing the path, - unfortunately without success ) If you get any news I would be very happy to hear.

MB Pro 2021 M1 (369 Items installed)

PoorFellow

@Jeremy_NI sounds as this is in need of a 'followup' ?

Quote : Bibi FT above: I had a Ticket last year for this issue : https://support.native-instruments.com/hc/requests/4371390, and we decided to wait for a patch of NA, but the issue is still existing.

JTmapa

I've had a ticket for a week now but there hasn't been any resolution. They sent me their NI Support Tool but did not work because it failed to scan. I sent them a screenshot of the tool not workin butI haven't heard back from them and it's been 4 days later…

Jeremy_NI

@JTmapa My colleagues got back to you. Please continue the troubleshooting there.