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No E-voucher after my purchase
Dear support team, I have registered Komplete 15 standard 3 days ago.But I haven't received a confirmation email or e-voucher yet. I've already checked the trash mail and AD, still got nothing.Could you please take a look into it?
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Why is my Komplete Content folder appearing in Komplete Kontrol browser, and how can I fix it?
Hi, I recently moved my komplete content folder to a new external drive. I believed I had done everything correctly through Native Access as it relocated everything fine, and Kontakt 6 still works as expected, however when I open Komplete Kontrol or Kontakt 7, it shows my komplete content folder in the browser instead of…
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Moving NI libraries to external HD
Hi, I've owned NI libraries for years but 2 weeks ago, after upgrading my old iMac to a new Mac Mini M4 (512GB RAM & 1TB Storage), purchased Komplete 15 Standard. I started downloading some of the libraries but I'm always confused why it is not possible to choose to load them to my 8TB external drive (APFS Volume). Somehow…
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Can't install most of the libraries in Native Access
Hi! Basically I'm having this seemingly popular problem. When I try to download any products I've got in Native Access, the download's stuck like this: 67 / 67 MB - Less than a minute remaining Then after a long wait it says "Download failed". I contacted the support 18 days ago and still can't resolve the problem. The…
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Why is my order "Under Review"? AGAIN
This repeat is just ridiculous. Some people have been waiting for months after purchase. This practice of not delivering products even after recieving payments is just straight up scam. I will be filing a law suit in 2 days if you guys do not deliver my products cause this is just becoming a joke.
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Update vs Upgrade
I have Komplete 8 running on Windows 10. I need to upgrade to Windows 11 and it looks like Komplete 8 will no longer work on it. I'm trying to figure out how much it will be to upgrade to Komplete 15 (Standard?).
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Komplete 15 Standard Showing Everything is Demo
I recently bought Komplete 15 Standard, and activated my key on my account. I have logged into native access with that same email address. Everything however is showing as DEMO after installing. I am looking at the included products page: These are listed as included and no where does it mention its only a demo. Does…
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Alicia's Keys Upgrade
I have a copy of the original Alicia's Keys but I am offered two upgrades, one for AK which I presume includes AK Electric, and a cheaper upgrade for AK Electric only which I presume just adds Electric to my account. Has the original AK been upgraded in 15, and if so what are the differences? If anyone can explain the…
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Defective product and great dissatisfaction with customer support.
My latest experience. I bought an audio interface from NI (Komplete Audio 6 Mk2), which after half a year of trying to reach customer support, installing various recommended drivers, was finally sent to the service center and it turned out that the product was defective from the factory. They returned me a used second-hand…
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Why payment page shows postal code (zip) error when it is not?
Trying to purchase komplete standard for last 1 week. But it showing postal code ERROR at the end of purchase. Tried everything possible to changing browser clear cache and all… nothing happens. Contacted NI support. They are very generic and didn't help at all. When I sent more details, they just closed the ticket and…
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Upgrading from Komplete 14 Std to KOMPLETE 14 COLLECTORS EDITION
Hello, There is someone selling the KOMPLETE 14 COLLECTORS EDITION Upgrade on the forums. I currently have KOMPLETE 14 STANDARD Update. Can I upgrade this way or do I need to purchase Komplete 14 Ultimate first? Thanks!
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Upright Bass plays Logic Melody?
Just upgraded to have the Upright Bass. I have a MIDI bassline in Logic ready and it's been played quite well by the standard double bass in Logic. But NI Upright Bass doesn't play certain notes, seems they are too low for this instrument? I can't understand why since it's the 'same' instrument with same range of notes?…
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Eligibility for Komplete 14 Update
I have a license for Komplete 14 Ultimate that I bought to upgrade Komplete 14 Select for S-Series. I would like to purchase a license to update Komplete to Komplete 15 Standard for $159.20. However, when I try to buy Komplete 15 the web page indicates that I should buy the Crossgrade version for $319.20 stating: "As an…
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Opening Logic Projects made with Komplete 9 on Sequoia
Hi, I just got a new Mac Mini and when I open Logic Pro 11 some of my Komplete 9 plugins ( Guitar Rig and Kontakt ) open in demo mode. I haven't actually tried to open a project yet out of fears of the impact it could have on my projects but my questions are: Will my projects created with Komplete 9 plugins open and…
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Electro by Teletone Audio w/ Komplete 15 Standard
I upgraded to Komplete 15 Standard a few months back. I see there is a current promotion for Electro by Teletone Audio with Komplete 15 Standard through April 1st for free. Is this only available for new purchases/upgrades or would I be able to get it as well?