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Native Access - Serial has already been registered?!

Kosinus

Hello,

I bought the S61 MK3 bundle with Komplete 26 Standard from Thomann last week and started setup immediately. I installed Native Access 2, logged in, and entered the serial numbers. At that point, all instruments were visible.

I then received a notification to update Native Access, did so, and restarted my PC. After logging in again, the instruments no longer appeared. When I try to re-enter the serials, I get an error that they are already registered.

I opened a support ticket via the chatbot a week ago and have not received a reply yet. Could you let me know the typical response time? I understand inMusic recently took over NI, but I’d really like to get started with the software.

Does the ticket category matter (e.g., “Technical Support” vs. “Product Registration/Access”)? I’ve already attached the serial numbers, proof of purchase, and the license document from Thomann.

Thanks in advance for your help.

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Native Access 2

Komplete Standard

S61 MK3

Accepted answers

Kosinus

Case solved!
@Jeremy_NI , thanks a lot for moderating this forum and for your help!

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PoorFellow

https://community.native-instruments.com/discussion/51547/native-access-serial-has-already-been-registered

You should have received a response within a week , we will ask someone NI to check up on this…

Jeremy_NI

@Kosinus I've pinged my colleagues, they should get back to you as soon as possible. Thanks for your patience!

Kosinus

Thanks a lot for your prompt response. Much appreciated!

Would it be helpful if I post my ticket number?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/267068#Comment_267068

No need, I was able to find it with the email address you use for the forum.

Kosinus

Alright, then I'm just looking forward to start with the software!

Jeremy_NI

@Kosinus FYI, due to an increase in ticket volume, response times are delayed. Thanks for your patience.

Kosinus

@Jeremy_NI thanks for letting me know. I got an answer yesterday, although only from Riff, stating the obvious and asking to verify my email address. But then, I will wait for a view days.

Kosinus

Case solved!
@Jeremy_NI , thanks a lot for moderating this forum and for your help!

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