Updating

hesitant · June 2023

I currently have 4 plugins that require updating. When I try to update I get an error at the top of Native Access saying: Installation Failed: Review your location preferences.

I have not changed anything and when I check under preferences it is set to the correct folders. I tried just installing a plugin that wasn't installed and it worked with no issues.

Anybody any ideas why this might be happening.

Native Access: 3.4.0

Windows 11

Rich_NI · June 2023

Hi @hesitant

Please apply the steps in the following guide:

Fixing Software Update Installation Issues (Windows)

You should then be able to install Komplete Kontrol as expected.

hesitant · June 2023

https://community.native-instruments.com/discussion/comment/76271#Comment_76271

Thanks Rich. This sorted my issue. Komplete Kontrol was not showing the list but both the drivers were there. I removed them and now able to re-install KK. Thank you.

Paule · June 2023

Do you test in Library the three dots on the right side where you can set the path?

This area at the right side (red marked).

First click on Library, please.

hesitant · June 2023

I have now managed to update Maschine, Kontakt 7 player and Kontakt but when I click on installation path under Komplete Kontrol it does not show anything or even an option

hesitant · June 2023

I have tried uninstalling Komplete Kontrol but it is still only giving me the option to update in Native Access even when it's not even installed. I try the update option and still get the same error message.

Rich_NI · June 2023

Hi @hesitant

Please apply the steps in the following guide:

Fixing Software Update Installation Issues (Windows)

You should then be able to install Komplete Kontrol as expected.

hesitant · June 2023

https://community.native-instruments.com/discussion/comment/76271#Comment_76271

Thanks Rich. This sorted my issue. Komplete Kontrol was not showing the list but both the drivers were there. I removed them and now able to re-install KK. Thank you.

Rich_NI · June 2023

@hesitant

Great, glad to hear it. Thanks for letting us know :)

MixstaC · December 2023

https://community.native-instruments.com/discussion/comment/76271#Comment_76271

Hi Rich_NI please would you assist me with the same issue. I'm a macOS Big Sur user. Thanks.

PoorFellow · December 2023

https://community.native-instruments.com/discussion/comment/114724#Comment_114724

Check if the following page helps : Native Access Error Message: "Installation Failed" (Mac) : https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac-

Else you need to open your own thread (with all the specifics) and/or contact install support ! : http://bit.ly/NIsupport_install

Billy D · January 4

I uninstalled Native Access 2, and reinstalled and older version. I was able to install all the programs that weren't installing. The one program that still didn't install I found the download folder where it was located and I unzipped the file and installed it myself. That's how I got around the file location error. Then you can go ahead and reinstall Native Access 2.

Updating

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