Updating

hesitant
hesitant Member Posts: 29 Member

I currently have 4 plugins that require updating. When I try to update I get an error at the top of Native Access saying: Installation Failed: Review your location preferences.

I have not changed anything and when I check under preferences it is set to the correct folders. I tried just installing a plugin that wasn't installed and it worked with no issues.

Anybody any ideas why this might be happening.

Native Access: 3.4.0

Windows 11


Best Answers

Answers

  • Paule
    Paule Member Posts: 1,237 Expert
    edited June 8

    Do you test in Library the three dots on the right side where you can set the path?

    This area at the right side (red marked).

    First click on Library, please.

  • hesitant
    hesitant Member Posts: 29 Member

    I have now managed to update Maschine, Kontakt 7 player and Kontakt but when I click on installation path under Komplete Kontrol it does not show anything or even an option


  • hesitant
    hesitant Member Posts: 29 Member

    I have tried uninstalling Komplete Kontrol but it is still only giving me the option to update in Native Access even when it's not even installed. I try the update option and still get the same error message.

  • Rich_NI
    Rich_NI Customer Care Posts: 168 mod
    Answer ✓

    Hi @hesitant

    Please apply the steps in the following guide:

    Fixing Software Update Installation Issues (Windows)

    You should then be able to install Komplete Kontrol as expected.

  • hesitant
    hesitant Member Posts: 29 Member
    Answer ✓

    Thanks Rich. This sorted my issue. Komplete Kontrol was not showing the list but both the drivers were there. I removed them and now able to re-install KK. Thank you.

  • Rich_NI
    Rich_NI Customer Care Posts: 168 mod

    @hesitant

    Great, glad to hear it. Thanks for letting us know :)

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