I am having Download Failed issues

Jace_Everett · January 4

Hey folks, I am grateful for any guidance provided on this issue.
I am on a Mac Studio M1/OS Sonoma. I have several updates waiting for me in Native Access, but keep getting the Download Failed message. I did follow the disk permissions instructions posted on the N! site. Still no success.

Hopeful for any tips! I'm sure I'm just missing some simple fix on my end.

Happy New Year!

PoorFellow · January 4

https://community.native-instruments.com/discussion/comment/201950#Comment_201950

https://community.native-instruments.com/discussion/comment/201956#Comment_201956

I made sure that I followed all of the "known" fixes,

Are you using latest version of Native Access for your OS ? (things will not work if not)

But also do all the Mac users must do when using N.I. software :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Else if the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Jace_Everett · January 5

Thanks for the detailed reply, Poorfellow!

The Clean My Mac issue is the only one that's new to me. I will check out your link. That's really odd.

DJ Hush · January 4

I'm Having the same issue, I've been trying to get native access to work for over a year now!!

Jace_Everett · January 4

DJ Hush, yes, it's very frustrating. I made sure that I followed all of the "known" fixes, but am still coming up short.

PoorFellow · January 4