NATIVE ACCESS down / User requires authentification + unable to log in.

aidenstunes

I am unable to log in, and since yesterday Choir:Omnia's downloading is failing, I start to believe something is happening to NA servers during the last 24 hours. Is anyone else locked outside his/her account?

Hayo_NI

We've identified a possible cause. It seems something has rolled out to handle authentication that we didn't adapt to, and as such we need to make that change. More details will come as we continue to learn more, but it'll constitute a need for a Native Access 3.5.2. We won't be able to ship a full fix tonight unfortunately, but we are working on it.

For those temporarily looking for a workaround, here's a link to the older versions:

NA3.4.0 ARM

NA3.4.0 Intel Mac

NA3.4.0 Win

Be wary, after opening that Native Access version, you will be prompted to update. Ignore this. Additionally, once you restart Native Access afterwards it will auto-update.

After we resolve the issue, I'll release a post-mortem to let you know what were the issues and what was patched. Again, apologies for the inconvenience.

Hayo_NI

Cool, so I've confirmed the issue is now resolved then. We'll be releasing a post discussing what went wrong (as much as we can, considering there are some security concerns releasing too much info here) in due time. No hotfix should be incoming to cover us for the future, but 3.6.0 will take a little longer while we deliver a more permanent fix along with it. Again, apologies for the inconvenience.

Should you be on 3.4.0 right now, you are safe to have the auto update run.

CrusadeGT

I got the same issue.... I don´t know whats happening..

Waltercalling

Pareil pour moi... étrange

nunuwo

I'm in the same situation.

• Restarting the PC
• Granting full disk access to all NI products
• Uninstalling and then reinstalling Native Access

I tried all of these, but none of them had any effect.

Mac OS Ventura 13.4/ M2 MacBook Air

basself

Same thing here. I just downloaded and installed the Native Access 3.5.1 update today; now Native access is giving that same error screen when trying to log in. Restarting PC does not work.

Windows 10 Version   10.0.19045 Build 19045, AMD Ryzen 7 3700X processor

Jeremy_NI

Hey all. Yes, there's an issue that started around 40 mins ago. No need to contact support, the issue is still under investigation. Will keep you posted!

It seems that some users get this error message:

And then this one:

WalkaDeProduca

Im having the same issue on M! Pro Mac OS Monterey Version 12.5.1

Keith Cocker

Me too!!!!

davew

Yep, me too - was fine this morning, but went down this afternoon. I suspect it's a global issue?!

TracingArcs

Yep! same for me. Thought it might have been retribution for the glitch !

Zigzic

Idem connexion impossible....

Hayo_NI

Our teams are aware of the issue and are looking into it. I'm so sorry for the inconvenience. We'll keep you posted as we learn more.

aidenstunes

https://community.native-instruments.com/discussion/comment/92164#Comment_92164

Is it related to the fact I failed to download Choir Omnia during the last 24 hours?

David Wise

Kontakt urgently needs to be updated to resolve these issues.

E.G. Fables: Your version of Kontakt is too old to load this.

And without Native Access working....

nothing that is a derivative of Kontakt is going to load

MartinL

Still not working at 12:33pm EST

StarkeyBoy30

Still not working ...