NATIVE ACCESS down / User requires authentification + unable to log in.

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1235

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  • TW100
    TW100 Member Posts: 1 Newcomer
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    https://community.native-instruments.com/discussion/comment/92183#Comment_92183

    I was able to download this version, download and install my purchased product, and register the serial number. Thanks for your quick workaround while you figure out the issue during a U.S. holiday. 👍️

  • Smirandr
    Smirandr Member Posts: 2 Newcomer
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    https://community.native-instruments.com/discussion/comment/92238#Comment_92238

    I also did it all but still doesn't work.

  • Hayo_NI
    Hayo_NI Product Team Posts: 281 mod
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    Hi all, we've made a backend update that we confirm allows us internally to log in again. If you try logging in now, let us know if things are okay now for you as well, and especially let us know if not. In the meantime, the 3.4.0 workaround should still work.

    We'll be back in the morning to check in. Thank you for your patience!

  • simeon
    simeon Member Posts: 2 Member
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    https://community.native-instruments.com/discussion/comment/92278#Comment_92278
    2023-09-04_19-13-02.jpg

    I just checked it here and it does indeed complete the login and load my products.

    Joyfully,

    Simeon

  • anicholas
    anicholas Member Posts: 3 Newcomer
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    https://community.native-instruments.com/discussion/comment/92278#Comment_92278

    It's working for me now Hayo_NI. Thank you!

  • selig
    selig Member Posts: 1 Member
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    Working now for me.

  • MoBeach
    MoBeach Member Posts: 8 Newcomer
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    Not working for me yet

  • MoBeach
    MoBeach Member Posts: 8 Newcomer
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    It's working now after I reinstalled NA from the website

  • Cosmic Artistry
    Cosmic Artistry Member Posts: 2 Newcomer
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    NA 3.5.1 seems to be working for me now on Silicon OSX 13.5. After the login was working I had some failed installs suggesting full disk access permission though both the app and daemon were allowed access. But that issue seems to have gone away now after a restart. Thanks team for jumping on this!

  • youri
    youri Member Posts: 6 Newcomer
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    https://community.native-instruments.com/discussion/comment/92268#Comment_92268

    Just adjust your Notification setting in your account.

  • youri
    youri Member Posts: 6 Newcomer
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    Just Bought 14 Ultimate. But no they don't allow refunds, even if you can't access your product. The work around does not let me me install applications only libraries but can't install those because I need Kontakt 7 first, which I can't even see in my account.

  • Peter Matri
    Peter Matri Member Posts: 2 Newcomer
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    I can log in to Native Access now, but most of my libraries are missing, including any of the Kontakt (5/6/7). We are waiting and good luck guys to get to grips with the problem as soon as possible...

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
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    To anyone experiencing missing products in Native Access, please carry out the following steps:

    Go to the following directories listed below that pertains to your operating system:

    For Mac:

    Mac HD > Library > Application Support > Native Instruments > Service Center

    For Windows:

    C:\Program Files\Common Files\Native Instruments\Service Center

    Then delete the following .xml file:

    Native Access.xml

    Restart your computer and Native Access afterwards.

    Your products should then appear again as expected.

  • Hayo_NI
    Hayo_NI Product Team Posts: 281 mod
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    Cool, so I've confirmed the issue is now resolved then. We'll be releasing a post discussing what went wrong (as much as we can, considering there are some security concerns releasing too much info here) in due time. No hotfix should be incoming to cover us for the future, but 3.6.0 will take a little longer while we deliver a more permanent fix along with it. Again, apologies for the inconvenience.

    Should you be on 3.4.0 right now, you are safe to have the auto update run.

  • AdelV
    AdelV Member Posts: 222 Pro
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    https://community.native-instruments.com/discussion/comment/92322#Comment_92322

    Thank you for your work. I saw you on forum last night at near 0:30. :DDDD

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