native access stuck on loading products / Issue January 2023

Kymeia

I would strongly recommend not trying to 'fix' anything yourselves as the problem is with NI's servers and when they have them fixed they will let everyone know. Trying to delete and/or install new stuff in the meantime is not going to make a bit of difference and if anything may cause more problems even when the servers are back up and running properly

djsdz73

https://community.native-instruments.com/discussion/comment/127936#Comment_127936

The original NA can be found here https:// support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems

Remove the space between https:// and support because I can't post links.

It worked fine all morning until about 30 minutes ago, the last few items I installed now say they're in Demo mode and no new items can be found.

But hey, tomorrow is going to be different, right?

Jeremy_NI

Yes, please be patient, we know it's frustrating. This is on our end so no need to try out stuff that could cause more problems. We'll update everyone when all is clear through this thread: Issues with Native Access - 22nd and 23rd of January 2024

Jeremy_NI

It looks like things are slowly getting back to normal, please check the thread: Issues with Native Access - 22nd and 23rd of January 2024

buzzfunk

nah. Its still not working and im not investing more time into uninstalling/reinstalling, rebooting, etc.

LiquidHaloStudios

On Windows 11 (assuming the same on 10), went to firewall & network protection. Selected allow an app through the firewall at the bottom of the screen. Then selected change settings (need admin rights to machine). Selected Allow another app.. then navigated to the folder in program files with native instruments and selected private and public on the allowed apps and features window. Hope this helps.

eH Factor

I am having this issue today. So this is obviously not a solved issue. VERY frustrating...

eH Factor

Tried the steps above (allowing apps through Firewall). Still no joy. Fix this, please.

PoorFellow

https://community.native-instruments.com/discussion/comment/127936#Comment_127936

If your question is How to Downgrade Native Access 2 to Native Access 1 or regarding the Native Access Legacy Installers for Older Operating Systems then that's easy otherwise not so easy since there are no links to previous version of latest so you would have to ask customer service !

tr@nz

Any update on this issue?

Some elements are not showing on Native Access 1, e.g. the Jakob Choir, so I tried Native Access 2 (version 3.9.1) again. Same issue with my system.

Windows 10 Pro 64 bit

Thanks.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/143096#Comment_143096

This thread was about a specific issue that happened in January 2023. Please get in touch with support here: https://bit.ly/NI_support_NA

Jeremy_NI

CLosing this thread as it was a particular issue that happened in January 2023 that was fixed back then and it could be misleading.

PoorFellow

https://community.native-instruments.com/discussion/comment/143096#Comment_143096

At this particular point in time then maybe you just ought to contact N.I. Native Access and Installation Support ?