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Instruments showing in NA, but not in DAW
Running NA 3.11.1 on Mac Pro M1 Sonoma 14.1.2 and Logic 11 My instruments are all saying installed on NA, but when I get into my DAW, a lot of them are missing, or are not loading, appearing or showing a yellow ! error on the instrument. When opening Logic, it says that Massive X is not available on my system, in a project…
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Is there even a support department?
How on earth do I request a support ticket for an issue or talk to a person about issues? The support link that I keep seeing takes you back to the main support page and that's it. Not very helpful and very frustrating when you don't have access to things you've paid a lot of money for.
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Native Access (Windows 11) 3.11.1 stuck on "Loading products"
I am highly suspicious that I'm not the only one in this position, but as it seems to be crickets from NI themselves, I thought I should ask. That is, I just returned from a fairly long vacation and started updating my Windows 11 laptop with various music software updates. As part of that, I fired up Native Access and it…
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Abelton live serial?
hello guys i have purchased and registered my Komplete Audio Interface im using a windows however i didn’t receive my abelton live copy as mentioned in the help center, have you guys faced any similar issues ?
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Where are my instruments gone?
Hi there, I´m desperate! Today I opened my Cubase 13 to work on my music, then I noticed that my voice instrument did not play. I tried to open it then there was the message that it needed the full version of Kontakt 7. I bought the full version of Kontakt 7 in February and everything worked fine until today. Then I opened…
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Unable to login whil using correct Native ID password
Hello, since last week my Native Access 2 (Version 3.11.1 (b2e0dd9 / 1.18.0.0)) does not let me log in again. I use a working Native ID account (i checked this by logging out on this website, and logging in again). Interestingly enough, the old Native Access v1 let's me log in perfectly fine with the same account…
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download problems/ I have a older MacBook Pro with my Maschine mk3
for some reason in my apps I have native access 3 and 4 is this normal or did it download double?
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All of a sudden a number of items showing as demo
I followed the instructions to rebuild the data base. This is on a Mac M2. There are no xml files to delete. When I delete the Native Access Folder - it repopulates but still the same issue demos. I've restarted, rebooted, deleted etc. still the same issue! Frustrating!!!
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Does iZotope Production Suite 6.5 work natively with NI S88 keyboard?
I’m enjoying how Komplete just works with my NI S88 and intergrates into the S88 display with working knobs. However, most other 3rd party VST don’t work natively in NI … does iZotope Production Suite 6.5 work natively in NI S88? Cheers, Rob.
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Noire needing 35x library size to install. What are my options?
With the Noire library listed at 16Gb, I expected to need up to 4x for install. But it's requiring 560Gb (35x). I planned to get an external drive if I needed it, but I now understand that the local space requirement remains for install, even if the library is stored externally. Is there a workaround, or do I need to…
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Repair Center in Boston?
Is the repair center still an option in Boston? Also, how do you call and speak to someone? I can not find any contact info. Thx Ed
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Cannot destructure property 'accessToken' of 'req.session.params' as it is undefined.
I can't login anywhere! When logging onto the website, as soon as I try to access any account information, I get this error: Cannot destructure property 'accessToken' of 'req.session.params' as it is undefined. And get redirected to…
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how do I get Native Access to install? All attemps to download are failing.
I am installing my DAW and all of my plugins to a desktop PC for more CPU power. It has two internal heard drives - one with 500 Gigs and the other with 1500 Gigs of storage. While I was downloading 90 items from my Native Instruments library, everything was downloading normally until my first drive became full and the…
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Native Access can't find any instrument
After reinstalling Windows and Native Access, Native Access can no longer find the VST instruments, even though they are still present. Native Access tells me that no products are installed.
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Why don't I receive the email to reset my password?
So, I have been trying to reset the password for my account for weeks… I click on "Don't remember your password?", then enter my email address, click on "Send Email", but never receive any email from NI. I always check the spam folder and I always make sure I use the correct email address for my NI account and check…
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Access is stuck when updating the latest products
Hi Have been using NI Komplete for ages, updating the various products via Access without a problem, but in the last couple of days I get very weird behaviour from Access - I got notifued on 2 products that needs to be updated. I try to update them, but the process simply gets stuck. The progress bar says "Less than a…
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Is there any difference between the content downloaded from different version of Native Access?
Hello, NI Support team advised me to a downgraded but stable version of Native Access (3.8.1) which I did. My question is - Is there a difference between product contents downloaded from different versions of Native Access? Will I have to update my products again when I upgrade to latest version of Native access?
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"Update failed: Could not uninstall previous version" - But can't solve by NI Uninstall RegTool
Hey guys, what's up! This is the first time I met the problem. I just upgrade KOMPLETE 14 from Standard to Ultimate. So I ran Native Access to intall new availables. Everythings went well until "Piano Colors". Error message prompted "Update failed: Can't uninstall previous verrsion of Piano Colors". I followed the guidance…
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Owning Action String 2 why I don't see its update in Native Access ?
I see the Youtube trailer to announce the 2.2 version but no update ? When I follow the link it is the page of the product I own ???£ Thanks.
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Lack of N.I. support for free/cheap DAWs
I'm fairly certain this topic has popped up before but as I just joined I am not sure how to actually research this just yet so here goes. DAW's that I use and will only use are not Ableton or any of the more expensive options out there, but rather Reaper 7, Traction Waveform Pro 13 or SoundBridge. Unfortunately it appears…