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License missing from native access. Attempted troubleshooting and contacting support.
So, a week ago i spilled water on my mac book, my debut single was ready to release and i was devastated. Bought a new mac book and transferred the files over to find native access missing all of my instruments. Contacted native support to be met with AI responses linking me to guides ive already attempted to follow.…
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unable to access 360
I am trying to sign up for NI 360 Pro trial. (none of the trials are working though). I have tried every single browser (Safari, Firefox, Brave, Opera, Chrome, Duck) and every single fix or workaround. I have tried incognito, clearing cache, security and privacy settings/popup settings, mobile/desktop, Native Access…
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Komplete Select Bundle not showing in my NA App
I got Komplete Select with my Novation launchkey but for some reason I can’t access it through the Native Acces app. On my NI account it appears as not registered (I assume because it isn’t installed) but nothing appears on NA. I emailed support but got an ai automated response. I also responded to that mail but haven’t…
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Komplete 9 to 11 Ultimate question
Question, If I were to buy a copy of Komplete 11 Ultimate Update—not Upgrade—could I update my copy of Komplete 9? My copy is the Standard version, not Select, and all websites list the 11 update as an upgrade from the, "Select" path only.
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Native Access 2 Does Not Work
Greetings, full disclosure that I am incredibly frustrated right now. I paid to upgrade to Kontakt 8 and learned I needed to download Native Access 2 in the process. Did so, installed it, and no matter what I have done, it won't open at all. I've tried running as administrator, nothing. I've tried uninstalling it and…
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need my registered products on my new pc
This discussion was created from comments split from: Help I cant change my email.
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Komplete 15 Select Band for Novation not registered
The issue has not been resolved at all. Please let me know how I can download "Komplete 15 Select Band for Novation" which is currently listed under 'Not registered.' I still haven't received a serial number, and the product is not appearing in Native Access. I have only received emails regarding shipping; no emails…
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Not installed items unavailable to install
After an update Native Access required me to repair almost all of my installed products. It wouldn't do a repair all so I had to repair over 300 one by one. However it would not repair my NBPL or a couple of Reaktor items. One was Spark and the other I now can’t recall. I deleted them from the library expecting them to…
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Support stonewalls me. What do I do?
Hello, I have recently purchased the Maschine MK3 violet 25 yeee anniversary edition for my daughter (New Old Stock), and activated the serial on the NI webpage, however, I did not receive maschine 3.0, as stated that u should receive (since this product was purchased and activated after November in 2024, it was purchased…
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Setting up new TRAKTOR MX2
just got new mx2 and attempting to set it up per the directions but cannot locate anywhere to “enter my serial#” looked in all of the tabs and canont locate. is there a video tutorial. traktor s4mk and got the mx2 as a back up and presume once i get it loaded all will be compatible? just need to finish the set up process.…
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How to Download Komplete Start
Trying to get free Komplete Start but going in circles of web pages. I did make an account. Instructions say: "Install all included products by clicking "Install All" in the “New” tab of Native Access." But the "New" tab of Native Access has no "Install All" button. It just lists the first 20 of 1005 products. The Free tab…
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Three Libraries failing to install on MacOS, been stuck in a support ticket loop for over a week
Hi, I have been trying to get my support ticket 4874979 resolved for almost two weeks now and keep getting sent in circles by the responces. I am having issues installing three libraries (East Asia, Ireland, and Symphony Series Percussion) on my system. I have over 100 other libraries successfully installed but for some…
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Installation VST 2 not possible -> lots of projects loose integrity -> no workaround
As I researched, I found absolutely no way to migrate past projects efficiently to new VST3 Versions. it just silently fails, because the plugin doesn't offer a migration path. Any experience for NI and Ableton 12, how to migrate the projects with VST versions?
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MacOS Tahoe Compatability
Native Access on macOS Tahoe: every install fails with ERROR_CODE_WRITE_REGISTRY_FAILED — root cause + fixIf you're on macOS Tahoe (26.x) and Native Access has been failing every install/repair, with full Kontakt libraries (The Gentleman, Studio Drummer, Abbey Road, etc.) loading silently with a red DEMO label even though…
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Electric Keys Diamond and Phoenix Updates
When I go to update Electric Keys Diamond and Phoenix Native Access warns me that a Kontakt update is required, although I am already on Kontakt 8.10.1. Is this the latest version? Thanks.
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Updates on Hardware Connection Services
Does anyone know if I can go ahead and safely install this update without updating the firmware on my S88MK3? No time to do the keyboard firmware right now.
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I cannot login to my account Native Access but i can access to my account on Web
My Native Access I cannot log in my password correct my e mail correct but i cannot log in I uninstall and install and restart nothing work. I working on my work they kick me out and i cannot log in back . Please urgently help on this issue
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Windows 11 blocking Access opening up (Smart App Control)
Hey all! So I just upgraded to Traktor 4 on my new laptop and to download it, I need Native Access right? Well, stupid Windows 11 has a 'Smart App Control' AI program that won't let me open Access because it 'may be unsafe because they're not sure who wrote it or if it's safe'. I've Googled it, there is no way to select…
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Where to download single product installers without Native Access?
Hi all, I have a question on downloading my Komplete Ultimate content. My studio PC has an internet connection, so activating products with Native Access is possible. Since my online connection is very slow and has no data flat rate, it is not possible for me to do all the downloads dirctly in Native Access. As I know,…
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Why is Komplete Kontrol Ver.3 showing in NA?
Why is Komplete Kontrol software ver.3 is NOT compatible with Komplete Kontrol S49 MK1 keyboards and yet it is still showing in Native Access as being available to update to ver.3..? If I choose to update, my MK1 becomes useless... The same goes for the latest version of Maschine ver.3... What a joke.- Not funny though...
