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Some library content unable to be located
I'm moving over to a new PC and going through the ardous process of getting Native access to relocate all my libraries. Most are going smoothly but I have a few that it just can't find. Queensbridge story being one of them. I click on add product content and navigate to the folder containing queensbridge story and just get…
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I am trying to register an external Kontakt instrument in Native Access, but I am getting an error.
I recently purchased Shreddage Drums Kontakt instrument, installed it with Pulse Downloader, and tried to register it with Native Access as Add Library, but I keep getting an "unable to retrieve owned products" error. How can I fix this?
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grant permission to Native Access?
OUT OF THE BLUE, I receive this error message. I have NOT changed any permissions….ever. Any idea? Mark
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KOMPLETE 11 SELECT registration problem
This discussion was created from comments split from: Native Access 3.18.1 wont download.
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Where can I find a single document repository for Komplete 15 Collectors Edition?
Hello all, I am completely new Native Instruments and Komplete 15 Collectors Edition. I would really like to download all the user manuals for all the products included in that bundle to one location on my Mac for quick reference. Yet I can't find anywhere on the web site that makes these manuals available in one place. It…
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Trying to take subscription, after providing Card details it is not getting continued
Hello All, I was trying to take subscription plan, I tried all payments method credit card and PayPal. After multiple times with different cards and different laptops it is the same, I am not able to Continue after providing details. Reached customer support they said you will get email support from order support team and…
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Purchase date changed on registered product
Bugs purchase - I got an email today asking for review feedback on a product I supposedly purchased today. Turns out that NI's records show that it's just a date change, to today, in the historical records on something that I actually purchased and registered last year. I've asked NI to explain how it might have happened,…
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Having trouble with license transfer for Traktor DJ 2 for TRAKTOR KONTROL S2 MK3
I just sold my Traktor S2 and I am trying to transfer the Traktor Kontrol license. In my version of Native Access, I have Traktor Pro 2 and Traktor Pro 3. When I went to transfer the license. Only Traktor Pro 2 showed up as an option. Question 1 - why can't I transfer the license for Traktor Pro 3? I went through the…
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Native access stuck on loading products. (Native Access 3.10.3)
Hey guys i downloaded native access on a new PC, I want to install my libraries but the loading page on native access is stuck on "loading products"
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How to solve the problem of grant permission to install dependencies.
I met this problem and I have tried the solution provided by NI for several times, but it doesn't make sense at all. My operating system is Windows 11. The Native Access version is 3.18, the newest right now. Does it have another else resolution?
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My Komplete Kontrol s61 mk2 flasked lights and stopped working
My Komplee Kontrol s61 mk2 flasked lights right to left and stopped working. I have tried a new usb and power cable. Nothing turns it on
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Removing Serial Number from MPC
I am using a Windows PC to upload Native Instruments Expansion packs. I recently purchased two of them and mistakenly registered the serial number directly to my AKAI Pro MPC instead of registering it directly to my inMusic application software via Windows. As a result every time install and download and extract the…
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Native Access doesn't work
Hello, I have an imac with a macOS 10.15.7 Catalina and Native Access doesn't want to work. I have a message: "dependencies installation process is taking longer by normal…" I tried different things to fix the problem but it still here Please, what can I do ?
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PC, All Updates, Avid Link install of NI doesn't launch NI when "redeem" pressed
Following the video instructions on installing NI from Avid Link, the install appears to go ok as in does not report an error. But also not success. Further following the video instructions, when I press redeem on the Protools Essentials, I get a Windows dialog which says "Get an app to access this 'native-access' link" -…
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Display on monitor defective
Q:Translation inserted by Moderator(translationby DeepL) Native Access is loaded but not displayed on the monitor. When I try to display the icon in the taskbar, a shadow appears briefly and then disappears. I have been using NI for about 15 years. I have no idea what is going on. Community Code of Conduct - Please read…
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"Installation failed" error when installing Kontakt 8 Player on Windows10
Hey. I'm trying to install the kontakt 8 player through native access on windows 10, but every time I try one out of two thigs happen: 1- it gives me the "installation failed" error, with no further explanation or 2- Native Access says that the installation was completed, but the program doesn't appear in my library and…
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Unable to Access ni 360 Subscription
Hi There, Does anyone know why I can't access the ni 360 subscription? It keep stalling on the last page and am unable to continue from payment
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“Service Center can not be found" Can you help me install Guitar Rig 5?
My last computer crashed and I have recently been transferring plugins over to my new M1 MacBook. Guitar Rig 5 is the only one giving me issues. Every time I try to run it as a plug-in or as a stand-alone application, I get the error “Service Center can not be found. Please run the product installer again to install…
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Instrument updates in Native Access same size as install?
Hi, Can anyone tell me why some of my updates are the same size as the original install / the entire library. For example, updating Berlin Woodwinds requires 169GB? I've attached a screenshot. I can't update because I don't have the required space, according to NA… meaning I don't have 169GB free on the external SSD that…
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Order under review for over 48hrs
I ordered off the summer of sound recently and my order has been under review for over 48 hours and customer service hasn’t responded to my emails asking when it will be confirmed. I would also like more of an answer than it will be soon. I see people sometimes don’t get there order for over a month and don’t want that to…
