Can't install new libraries in Native Access...

vincelab

Hi, Ii have been a user for years. I had Komplete Ultimate Collector's Edition14 and decided to take advantage of the sale to upgrade to Native 15 Collector's Edition. I then launch Native Access and try to download the new libraries, but I only get the message Download paused. I can click on a "PLAY" button to resume download, then get the message: Download failed. I can still, however, download and install the updates to my other libraries from Komplete 14. I am on a Mac Pro and run the latest version of Sequoia. Can anyone hrlp, or does anyone have the same issue?

vincelab

Hi Uwe, thanks for your reply! That can't be the problem. I have about 40TB in my MacPro and only about 10TB is used so far. I tried downloading yesterday afternoon, tried again this morning and it didn't work. I have just tried it again without changing any setting and now it seems to be working! I can't wait to test those new libraries!!

Uwe303

Hello,

have you checked that you have enough space for the download and for the installation. If updates work and a full installations don't, it sounds to me like that. You can also try to clear the download location like described here:

https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error

vincelab

Hi Uwe, thanks for your reply! That can't be the problem. I have about 40TB in my MacPro and only about 10TB is used so far. I tried downloading yesterday afternoon, tried again this morning and it didn't work. I have just tried it again without changing any setting and now it seems to be working! I can't wait to test those new libraries!!

Uwe303

Nice - have fun, the native instruments stuff is great.