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My complete library is missing
I turned on my computer today, only to find all my library is missing in Maschine Mk3 and the software. The files are downloaded and in Native Access I am running a Mac Studio OS Sonoma Does anyone know what the issue is please? kind regards Ray
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does live chat even work?
I've been waiting for over an hour to get in contact with a live agent and nothing… How does one get in contact with support? I can't get Native Access to start on Windows 11 and I've gone through all the steps in the community pages to ensure that the PC is in the state required to run Native Access. Still no luck and no…
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How do you reactivate a subscription with another plan.
It seems that it is only possible to reactivate the not wanted yearly plan while I want to subscribe the monthly plan (the highest tier)
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Native instruments activation problem when logical cores are enabled in bios.
Dear Native Instruments Community I am an enthusiastic user of your software, but I am currently experiencing an issue with the activation process that has been quite frustrating. After extensive research, I have identified a temporary workaround, and I am seeking advice and guidance to resolve the issue. My system…
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Abbey Road 60s drummer and Kontakt player fail to download
Every time I try to download Abbey Rd 60s drummer and the Kontakt player on Native Access it fails. My OS is Sonoma. I purchased Abbey Road 60s drummer 2 years ago and could not use it with my OS because it was too new at the time and was not compatible. Does anyone have a solution for me?
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Preordered Komplete 15 not showing in Native Access
I preordered Komplete 15 a while back. Supposedly it is now ready to download. I found my serial number (in MY Products) and input it into Native Access, but I still do not see K 15.
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How to install Kontakt 7.10.6
I get a error message that says download failed, could not create new file or truncate existing file……Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file Also Komplete Kontrol won't update as well as Maschine 2 Please help with a fix, thank you Brian B
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NI 15 Standard
There seems to be some instruments from NI 15 standard Missing on the NI app download, like Alicia Keys, Acoustic sunburst delux, Vocal colours, and some others. Does anyone know why these would be missing ?
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new computer: all my expansions (except those new in Komplete 15) says locate, how to fix it?
I have a "new" computer ask my old disk died so I have clean install of Windows 11. I waited 2 weeks to install Native Access and its software as I was waiting for Komplete 15 was coming anyways. Now all the new stuff is available to install, but all the old sounds says "locate" but they are not available on my computer.…
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Does VST 2 still work with KK v3 and if so, anyone know when it will be phased out?
Hi there, Understand VST 2 will eventually be phased out for KK v3. When is this likely to be phased out? Understand there is (was?) a way of copying the VST 2.dll file back into the folder? I am currently running 2.9.6 and afraid that I will have to go through 100s of projects and replace VST 2 with VST 3 because it will…
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I need a good contact phone number for native Instruments
I need a good contact phone number for native instruments support line
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I have downloaded Upright Bass and it shows it is installed. But Im unable to load it.
I have unloaded " Upright Bass " and it says it is installed. But it will not load. On my Komplete Kontrol 88. I get a message on the screen saying " Busy / See Software. " Anyone have a solution ??? With gratitude, Kent Mayhew
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Native Access for macOS keeps failing
Hey gang, so I am at a loss here… The Native Access 3.14.0 on macOS will NOT download anything. I have gone through all the steps, granted full access, turned off private relay. File Vault is off. Restarted the Mac after all this, still won't download. I'm pulling my hair out. Please, oh PLEASE tell me there's a fix I am…
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Why do I have 91 "Repair" instruments out of my 170 installed so far
I am performing a fresh install after upgrading from Kontakt 10 ultimate to Kontakt 15 Collector's edition, and over half of my instruments have a "Repair" icon next to them. This is a new computer, with no previous instruments on it, new install of Native Access. The only thing I did was select an external drive for the…
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Sorry the fault report of NA not working on pc has been sorted it was my PC
the fault was cured by running scannow cmd so it looked like a KBD fault but after swapping KBD and mouse it was still the same and only on NI set but as I say it was a corrupt file on my system fixed now
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deleted alias
hello nativeros! I have a serious problem. I have deleted my live alias and I have lost access to my email with which I accessed native access and where I had registered a few products... how to proceed to recover the licenses? I can't sleep...
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Native Access updates always with problems
I don't understand why Native Instruments makes installing Native Access impossible. Now i dowloaded the last update, the NTKDaemon installer for this stupid dependencies error, crossed fingers, applied to PC some Lourdes water. Nothing. Followed some intricated suggestions on tutorials and Youtube... NOTHING. Because use…
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Windows version of site not working
hi when I use my pc to access the community site it is stuck on /flashes between all the menus to get in to web site , I’ve tested my windows system on lots of other sites ,changed the mouse and keyboard as it looks like a stuck key but it is not works ok on my iPad ,hope this is helpful
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“Download failed” on any instrument from komplete 15
hey all I got collectors edition and things like contact or anything that was an app that came with the collectors edition downloaded fine but anything that is an instrument immediately says download fail no matter what I’ve done I’ve done the iCloud privacy fix, the full disk access fix, and made sure I was on the latest…
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I keep getting invalid path when loading new software
I just purchased Spitfire's Kepler Orchestra and have versions of Evolution Destroyer and Ferrum. They are downloaded but I cannot install them. How do I get the correct path for Native Acdess?