Does anyone know how to contact NI support?

Mikey 3000

Contact page here is broken https://community.native-instruments.com/discussion/26/how-to-get-in-touch-with-our-customer-care– buttons are just dead PNG files. Only working links on that page just direct you to a FAQ that doesn't cover my particular issue.

PoorFellow

https://community.native-instruments.com/discussion/36638/does-anyone-know-how-to-contact-ni-support

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here .

Here is an example of how to do :

At the page N.I. Native Access and Installation Support be sure to scroll down to the page bottom to see if there is a log-in request , if there is then log-in, then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) : On normal work days at least then there is chat support for purchases, accounts now : Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

mykejb

That's an old link by the looks of things, this is the latest - Native Access – Native Instruments (native-instruments.com).

Mikey 3000

Thanks. Yeah, I'm logged in there too but no actual option to contact Support with a specific qiuestion – just links to the same old (irrelevant in my case) FAQs

mykejb

There should be a chat button down at the bottom somewhere?

What's the problem you're having, maybe we can help here ?

PK The DJ

The PNG files are not "dead" - that's just an image, not a link. What is your "particular issue" and "specific question"?

PoorFellow

https://community.native-instruments.com/discussion/36638/does-anyone-know-how-to-contact-ni-support

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here .

Here is an example of how to do :

At the page N.I. Native Access and Installation Support be sure to scroll down to the page bottom to see if there is a log-in request , if there is then log-in, then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) : On normal work days at least then there is chat support for purchases, accounts now : Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

DMcKay

I've opened a ticket twice and they won't respond. Everything was fine until a few days ago, and now I can't log in or use any NI VST's. What is up with NI?