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Licensing & Activation
Hi, I'm new to Native Instruments and need some help. I bought a second-hand license for Session Horns Pro. It shows up in my NI account with the serial number, but when I try to enter it in Native Access, I get a message saying the serial is already registered. I can't find another way to install it. Any advice?
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Download Failed error; Can't 'relocate' libraries - what worked for me
Hi. If you are experiencing a download failed error in MacOS Sequoia and/or can't successfully 'relocate' libraries copied from an old systems, this worked for me. It has taken me 10 days to resolve so I'm sharing in case this helps others. My context was trying to set up a new Mac, having copied across Applications using…
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Help with routing
I'm fairly illiterate when it comes to this so bare with me I just built a new PC recently and finally got around to Reinstalling Native access. when I'm downloading files i can get the instruments to open, but they are all saving to my C drive. I want everything to save and read off of a different drive, but no matter how…
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Mac - Products updates download failed
I use Native Access for years and have the latest version installed. I'm unable to download the updates that are made available for many products that are installed in my computer. Error message for every updates: "Download failed" I never had this issue before. The customers support servives automated messages for…
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Repair (Relocate) All in Native Access
Hi, I have my Kontakt Libraries and Expansion Packs installed on an external SSD permanently attached to my Macbook Pro. Unfortunately it happens, that the external SSD is not recognized immediately when the Macbook get's back from sleep mode, which then breaks all my Kontakt Libraries and other content on my SSD. The path…
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Im having trouble installing the Maschine 3 Update!!!
Peace everyone. I'm having trouble installing the Maschine 3 Update after making the purchase and adding the serial number to my Native Access account. Its still not showing up at all. Even after refreshing my page, and logging out and back in to my account. I also have the latest version of the Native Access app running…
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Why cant I run Native-Access 2
Can't run the download from Native :/ Been trying everything now, with all the advices ChatGPT could give me, but it keeps saying this “Windows could not access the specified device, path, or file. You may not have the appropriate permissions…”
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download link that never shows up
I am trying here because the native access software is really badly design. Every time I click support, or downloads or anything takes me to a web page to downloads Native access. This IS installed in my pc, I don't need to download it again! but my Komplete 15 download link doesn't shows up. I registered the serial, it…
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why do I have to download the update everyday?
every time I open maschine I have to download the update every single time. why is that?
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Can't add new product, keep getting "that path is invalid" error message
I recently purchased "Modern Scoring Strings" from AudioBro. Typed in the serial number, MSS is now visible in Native Access library, when I tried to "add product" I received the error message "that path is invalid." I read "how to fix this" as prompted, with no luck. I cannot locate the "playbox" folder and nothing seems…
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Native Access randomly unlinking Libraries
Hey Fellas , so i just migrated to a new mac m4 studio and native access keep randomly unlinking libs at random (across 3 ssd drives) never had this happened .All the disk permissions seems in order ...gave the NTKdaemon full disk access . running sequoia 15.3 Any suggestions ? thanks in advance Oh and I just noticed the…
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impossible to download NA 2
Help !! I've tried too many times to download NA 2 on my computer but it doesn't work !! Message error like I don't have the authorisation !
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Native access / Maschine mk3
unfortunately after several weeks after I purchased the - my mk3 cannot get this hardware to work at all. On two different Apple devices, My MacBook Pro m1 laptop. Or my iPad Pro. Sixth generation. I’ve downloaded Apple drivers. Not sure what driver to use ? Intel. Or Sillicon.
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How long does in take to receive keycode for Komplete Kontrol Ultimate 14 bundle.
Its been almost a week and still no key code for the ultimate 14 bundle. Is this normal? Just spent $4500 AUD
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nativ acces freeze on loading product
hi all , i buy an tractor pro , impossible to install cause my native acées 2 freeze on "loading product " i try all is write on native instrument site delete several driver unstall reinstall i write lot of mail at native but no aswer. someone can help me or have an direct contact with an real human native worker :D thank…
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Reinstalling NI plugins via Native Access question?
I am in the exciting yet sometimes frustrating process of installing all of my software on a new computer. I have one question regarding installing instruments that use Kontakt and Native Access. With my last computer I was using a combination of internal and external drives for my samples. Now with the mac mini all of my…
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Installation Error of NIHardwareAgent in Native Access (macOS Sequoia 15.4)
Dear Community, I am encountering a critical issue while installing NIHardwareAgent via Native Access. Below are the details: Issue Description Error: When attempting to install components (e.g., Komplete Kontrol), the following message appears: «Installation Failed: You may need to grant full disk access to Native Access…
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Can't Uninstall 3rd Party Library (Heavyocity)
Hey NI, I needed to uninstall the Heavyocity Foundations libraries so I can reinstall them. They're not loading properly. But, I can't uninstall them. When I try, I get an error that says, "Path not safe to remove" and it won't let me uninstall. I tried looking for the XML files, but I'm not sure where third-party library…
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Native Access Not Updating Libraries
Has anyone else experienced this issue? For a while now, Native Access (v. 3.17.0) hasn't been properly updating instruments. Whenever I try to update, NA shows that the update was installed, but the "Update" button remains next to the instrument. For example, I updated "Velvet Lounge." After the progress bar completed, I…
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machine 3 software update
I purchased Machine 3 awhile back I've been seeing recent articles on machine 3 software updates with machine central I checked my native access account and it shows that I have machine 3 HW does that mean hardware only anyway I purchased the update installed it and it open up it says machine 3 but when I try to load a…