Native Access - Downloading Issue

mattse

I've just purchased the Claire NI library, and I'm having an issue downloading this (or in fact any library) via Native Access 3. It's shown in my account with no issues, it just gets stuck in 'Enqueueing' status, then shows an error in the corner of the NA3 app saying 'there's an issue with the installer service'.

NA3 has previously been fine for me, it's just apparently decided to break and frustratingly there's no alternative to download this library. Any suggestions as to how to proceed?

I've tried reinstalling the app, restarting both the app and computer, still the same issue. I've also tried to get around it by using Native Access 1 instead, which downloads libraries fine. But for whatever reason, it's not showing Claire in NA1, even when I manually add the serial number in there. It's also not showing a recent NKS library update, so I'm assuming NI don't expect people to use the older version of app any more. However, it works for me and NA3 does not.

If there's a way of wiping NA3 files completely and starting afresh with Native Access, I'd just want to make sure it doesn't affect the large amount of NI and NKS-compatible libraries I already own and which work fine across Kontakt 7 and Komplete Kontrol at the moment. Is there any way of clean reinstalling without affecting NKS images, having to relink libraries ad infinitum etc?

I have libraries across 5 different SSDs, and I'm on an M2 Mac Pro running Sequoia.

mattse

I've now seen that the latest version of Native Access has been causing problems elsewhere on some Macs, so I found a older version (Native Access 3.8) and that seems to be downloading libraries fine.

mattse

I've now seen that the latest version of Native Access has been causing problems elsewhere on some Macs, so I found a older version (Native Access 3.8) and that seems to be downloading libraries fine.

LanceZ

On my Mac, I ended up closing Native Access, then doing the following:

sudo rm -rf /Users/Shared/Native\ Instruments

This cleared out a couple files whose ownership (somehow owned by my daughter, I guess from her accessing Native Access from her account) was incorrect.

NOTE: This only works if you have admin privileges on your Mac (most people do, if it's your machine).

If that (on a Mac) doesn't do the trick, you can do the following, which is what lead me to perform the above. If you are comfortable with ChatGPT (I use it every day), then this should at least get you on the right track. If you are squeamish about ChatGPT, then ignore the following:

• Make sure Native Access is closed
• Open a terminal window
• Start Native Access with logs enabled, and redirect the logs to a file on your desktop:
  /Applications/Native\ Access.app/Contents/MacOS/Native\ Access --logLevel debug &> ~/Desktop/NA-debug.log
• (that's all on a single line; for those who aren't familiar, the squiggle means "user's home directory")
• Try doing whatever it is in Native Access that fails
• Close Native Access
• On your Desktop, you should see a file name: NA-debug.log
• Double-click to open it
• Select the entire text and copy it into the clipboard
• Ask ChatGPT (not kidding) to help you makes sense of the output
• Also, before pasting the text, type a couple sentences (or a paragraph) describing the problems you're having, and tell it that you're providing the debug output of Native Access for it to examine
• It should give you some decent feedback