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Does anyone know how to get through to NI for support?
I've sent messages and I've gotten no responses. I was going to upgrade, but not now. I can't get any support from NI. Any suggestions on how to get through to them??
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Compatibility question
i am on sequoia now. does it work with komplete 13 products? Does it work with ozone 10 neutron 4 etc? I was thinking to update in june. But i would like things to work until then. Thank you
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Accessing Logic file on two computers - with native instrument plug-ins
I want to be able to access the same Logic file from two mac computers (at different times). I have the NI plug ins on an external drive of same name. BUT the two mac computers have different local drive names. Any tips? Any specific files that are on the local drives that will muck up my effort?
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Komplete 15 Ultimate Upgrade for S-Series Mk3 Controllers (Sweetwater)?
So I'm just being extra cautious here! Sweetwater has a Komplete 15 Ultimate Upgrade for S-Series Mk3 Controllers on sale at the moment. I own a S61 MK3, and have it registered on my NI account. I do not own any version versions of Komplete Standard or Ultimate. My question: Am I right in thinking that JUST owning a S61…
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i had most of the NI collectors not working due to native access 1 on older mac mini
I had a music rig that was pretty stable on my older 2013 macbook pro. i accidentally spilled water on it and had a back up mac mini. the files on my eternal drive (for the macbook pro) were working fine. i've been trying to use my mac mini to make music now for a while. I installed native access 1 and there were a lot of…
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Returning the wrong version - Komplete 15 SELECT - BEATS
I mistakenly purchased Komplete 15 SELECT - BEATS instead of Komplete 15 SELECT - BAND. I haven't downloaded, installed, or registered it. Is it possible to exchange it or request a refund? I tried to contact the Customer service without luck. I would appreciate it if someone can bring me some light. Thank you all for your…
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Which PA plugins are included in "Plugin Alliance Bundle for KOMPLETE ULTIMATE" ?
I recently upgraded from K 15 Standard to Ultimate, and got an email that I also get complimentary Plugin Alliance Bundle for KOMPLETE ULTIMATE, I already have about 30 PA plugins, so I didn't notice any new plugins in my account after redeeming the activation code.
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Komplete Audio 6 MK2 distortion sound windows 11
from time to time as it plays and suddenly a sound like distortion and popping starts to be heard, what can I do to make this sound disappear. The card is brand new. I read on the forum that a lot of people have this problem
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the time for noire has come
hi there, it's been years since the noire piano been released, it's always been a favorite among pianists and producers, and when the claire released, most people on forums decided that they love noire a little more, i also agree with that, so i think it's time for native instruments to update this great piano, adding some…
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Says voucher code is invalid when applied in cart
Hi, hoping someone can demystify this I have a $99 voucher code (not given here as I assume it's unique). I received this as part of my Kontakt Full version purchase. I have tried to purchase both Maschine 3 Full Version ($99) and RSI 1 ($99) separately and have attempted to apply the voucher to both (in separate…
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$25 Voucher and Customer Service
Hi All. Last week I purchased Komplete 15 Collector’s Edition 15 as an upgrade from K14CUE. An hour after purchase I saw a coupon for an additional $25 on the site that I missed and didn’t apply. I wrote to Customer Support, received standard “we’ll reply soon…” I followed up a few days later. Still nothing. This morning I…
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Komplete Audio 6 MK2 output to monitor
I bought the audio card in question. But when I input a signal, it doesn't come out on the monitors. I tried through Windows in the settings but the signal comes out with a lot of latency. The previous model Audio 6 didn't have these problems. I hope you fix this problem because it's pretty bad.
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Getting Started
Hey All - I am an old school player who last was deeply involved with music back to early 2000 - 2004. So I have lots to learn. I have my S61 Kontroller and have hobbled along with it. But I really want to understand how best to use it. For example, the display windows on my keyboard currently reflect a generic set up. I…
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Komplete Audio 6 MK2 - EXTERNAL AUDIO INTO IN 1 & IN 2 NOT GOING TO OUTS
I have my OP-1 runing to my Komplete Audio 6 MK2. The sound is going to the audio 6 headphone outs and the IN 1 & IN 2 lights are moving… but no audio is going to my speakers. I have no issues sending Ableton sound to the Audio 6. Help!
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I feel bad for upgrading 3 weeks ago on sale,only to see the new discount for the existing customers
I upgraded Komplete 14 std to Komplete 15 ultimate, but a couple weeks later and now there’s a discount of 20%. Why wasn’t this in place to at the beginning? Was there some issue on the backend? I reached out to support and they responded initially, when I explained my situation it’s been radio silent ever since. I was…
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Which instruments in Komplete 14 ultimate take advantage of an expression pedal ?
Hello, I own a KKS61 mk3 and have connected an expression pedal, but finally can't find easily any instrument which would use it for some parameter ?? Is it only here to be manually assigned to some control by adapting it's midi CC ? Thanks for answers.
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Komplete 14 to 15 - grace period
I have very recently upgraded to Komplete 14, is there a grace period where you can upgrade to version 15 without having to pay again.
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Re-uploading KK and K8 expansions in DAW when previously loaded via standalone
Firstly-NI Chat is a waste of time-I actually think they are trying to get me to give up. Guys you need to fix it. See below Hi Andrew/Jeremy/Whoever , Assume you are getting this. Or if someone else Happy New Year. I am again having issues loading expansions in Kontact and KK. I am attaching some examples of what is…
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I don't get any response for my bundle purchase
NI doesn't have any real support, and before I dispute the transaction, I want to ask if it happen to anyone else. I bought the bundle with the keyboard - no movement on that for 4 days, didn't get any information or any way to contact them. I'm guessing I'm not the only one, wondered what should I do
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Komplete 15 Products Missing
Recently upgraded to Komplete 15 Ultimate and over 30 of the instruments and effects aren't available for download in Native access, as well as many of the expansions. Also It is asking for libraries for Ozone 11. Trash and Vocalsynth that I also dont have