Does anyone know how to get through to NI for support?

Marc6803
Marc6803 Member Posts: 1 Newcomer
in Komplete General

I've sent messages and I've gotten no responses. I was going to upgrade, but not now. I can't get any support from NI. Any suggestions on how to get through to them??

Answers

  • baridw1
    baridw1 Member Posts: 16 Member

    Welcome to the forum! Unfortunately, many of us have experienced similar frustrations with Native Instruments’ support recently, especially during the holiday period. While their support team is known to operate on a reduced schedule during holidays and weekends, the lack of clear communication can definitely be discouraging.

    Here are a few suggestions to help you get through:

    1. Submit a Ticket: Make sure you've submitted a detailed ticket via their official support portal and received a confirmation email.
    2. Follow Up on Social Media: Sometimes reaching out to Native Instruments via Twitter or Facebook can prompt a faster response.
    3. Check the Knowledge Base: Their website has a lot of self-help resources that might help resolve your issue in the meantime.
    4. Be Persistent: Unfortunately, patience and persistence seem to be key. They usually follow up, even if delayed.

    It’s disappointing to experience this, especially when you’re excited about upgrading your gear. Let’s hope NI steps up their game soon—users like us keep their business alive. Good luck, and let us know how it goes! Hopefully you'll hear back next week when they're back from holiday

  • PK The DJ
    PK The DJ Member Posts: 1,988 Expert

    @Marc6803 you ask how to contact support, yet your post states that you've already done so…

    NI have stated many times that people should only submit one ticket, then wait for a reply. Sending multiple tickets just creates a backlog.

    What were you going to upgrade, and why did you need to contact support?

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