Kontrol S61 mk3 not Playing any Sounds

JoeS
JoeS Member Posts: 10 Newcomer
in Komplete General

Hi Guys,

I'm running on a Macbook Pro M2 Max with Sequoia 15.2 and the Kontrol keyboard doesn't play anything. It used to, so I'm not sure what's happened. I can see Kontakt 8 and select sounds, adjust parameters from the S61, but nothing plays. This is the same for Komplete Kontrol and all other VST's from other companies.

Kontrol S61 is on the latest firmware update (1.8.7). I'm also running the latest version of Logic Pro.

I have made sure that the NIHostIntegrationAgent has access to the local network. It also is in the 'Open at Login' along with NIHardwareAgent and NTKDaemon.

Finally, in Full Disk Access, I have Komplete Kontrol, Kontakt 7, Native Access and NTKDaemon.

Any assistance would be greatly appreciated.

Comments

  • JoeS
    JoeS Member Posts: 10 Newcomer

    Hi Guys,

    I guess my issue isn't a common one. How do I get hold of support? I can't seem to find a link anywhere, although I'm sure it's just me :-)

  • JoeS
    JoeS Member Posts: 10 Newcomer

    OK….I found how to contact support. The web site wasn't displaying correctly in Firefox (version 133.0.3).

  • BIF
    BIF Member Posts: 1,206 Guru

    Be prepared for slow progress this week and next week from NI Support. They're on vacation and many won't come back until after 1/06.

  • JoeS
    JoeS Member Posts: 10 Newcomer

    Finally resolved. After going back and forth with support, I needed to completely remove Kompete Kontrol include all entries in my Mac's Library, reboot and then reinstall as per this NI's document - How to Uninstall Native Instruments Software from a Mac Computer

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