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    • Error Condition: Updating from Native Access 3.6.0 to 3.6.1

    Member Posts: 3,259 Expert
    edited October 2024 in Native Access

    Here is a new one - got this a half hour ago upon starting up Native Access 3.6.0:

    2023-09-28_12-49-52.png

    This "doubled" set of messages appears immediate after the NA startup "online" check (which is indicated by a "pulsating" circle icon that appears in the upper left of the UI - directly over the word "Access " in the NA logo)

    Have never seen this check display two pairs of messages - but the last two say it all.

    Even when I exit the app - which usually WILL start new install - nothing happens. Or if I click the "restart to install now" text - the app closes and nothing happens.

    Running NA 3.6.0 successfully and without issue since last weekend on Windows 10 22H2. Support ticket has been submitted.

    Cheers

    VP

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    • Member Posts: 1 Newcomer

      I have same problem, Win 10.

    • Member Posts: 4 Member

      Same for me yesterday. Re-started twice. I decided to wait to see more reports.

      It does not happen today. Access does not try to update to anything later than 3.6.0. Apparently the update to 3.6.1 did not work and they are fixing it. W10, first time with a problem like this.

    • Member Posts: 3,259 Expert
      https://community.native-instruments.com/discussion/comment/97627#Comment_97627

      Still happening here - after a clean restart on Win 10.

      VP

    • Posts: 249 Newcomer
      The user and all related content has been deleted.
    • Member Posts: 4 Member

      Solved.

      I did not do anything, probably NI changed what (or how) they try to install. I opened Native Access, it reported it WAS unable to update, closed and it updated as usual. Now I have 3.6.1.

    • Member Posts: 3,259 Expert

      I finally went the manual route and I am on 3.6.1 successfully.

      VP

    • Member Posts: 9 Member

      I had the same double messages occur when i could not update several apps. Saw there was new version so I uninstalled then re installed NA2 from NI website. Tried to uninstall / re-install affected apps. now they wont install. UN-installed ALL NI products, Cleaned the registry, ran NI registry cleaner, Manually deleted any remaining folders and installers. Now all the products that worked previously will not even install. I went the support option last week for the update issue. Received a prompt auto response email with a ticket # but that was 5 days ago. I plan to start early tomorrow. 3-4 AM local time so maybe someone in Berlin will respond.

    • Member Posts: 10 Member
      edited October 2023

      Same problem. 😖. But I solved with manual update downloading the last version

    • Member Posts: 188 Advisor

      When do they release the final version of Native Access ?

      Don't you find this beta testing period a bit too long ?

    • Member Posts: 4 Member

      Today there is some new 3.6.2 version. Same story, it does not update, same duplicated error messages. I hope it will get eventually fixed in the future (like it happened with 3.6.1). It does not look the most reliable software these days.

    • Member Posts: 3,259 Expert

      I just went ahead and installed 3.62 manually. All is good.

      VP

    • Member Posts: 15 Member

      Updates have been historical awful and unstable. I had a perfectly fine system utill I had some recent instrument updates fail.

      I used the uninstaller tool and that installed some instruments okay but others failed. That also ruined Kontakt as now some instruments won't load citing my Kontakt v 6.8.0 is too old.

      I downloaded a full copy of Kontakt 6.8. from a link NI sent me a few months ago when the previous Kontakt updated failed. But that didn't resolve any issues.

      My NA states Kontakt needs to be repaired, but paths are wrong. Yet the new Kontakt install plays okay, except some instruments still won't load because I get an error citing my Kontakt 6.8.0 is too old.

      Submitted ticket to support 3 days ago. Waiting.

      Now my NA won't update either so I'll try downloading new copy.

      Déjà vu 

    • Member Posts: 15 Member

      Downloaded NA 3.6.2 and installed and that corrected NA update problem.

      It also allowed Kontakt 6.8.0 to be installed as NA now "sees" my paths to folders correct.

      Unfortunately, some of my instruments still won't load from Kontakt 6.8.0.0 citing my version of Kontakt is too old.

    • Member Posts: 3,259 Expert
      edited October 2023

      "Unfortunately, some of my instruments still won't load from Kontakt 6.8.0.0 citing my version of Kontakt is too old."

      This error condition has nothing to do with Native Access (regardless of version).

      It is due to this:

      Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries — Community (native-instruments.com)

      VP

    • Moderator Posts: 6,016 mod
      edited October 2023

      I had 4 messages in Native Access (V. 3.6.1) that there were an update to version 3.6.2 ready. I let the app update itself , which it did without any hiccups at all ! .

      After that then only having Komplete 14 Standard then I had (only ?) 10 updates in Native Access, I downloaded them all one by one starting with Kontakt 7. Everything installed without any problems.. Kontakt 7 and instruments / sound banks appear to be working as expected - I am not that great or experienced at using it all.....

      Using Windows 10 , 64 bit here.

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