I need help installing my Maschine 3.0 update bundle

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Mr CTG Music
Mr CTG Music Member Posts: 3 Newcomer
edited July 14 in Maschine

i've purchased the 25 maschine 3.0 update and it shows in my order history and also state that it has been registered but i don't no how to install via the native access.. Can someone help me as the updates do not show in the native access. I have attached every step i did for clarity and to show exactly where im stuck.

screenshot-2025-07-13-at-18-03-16 copy.jpg

Screenshot 2025-07-13 at 18.02.51.png Screenshot 2025-07-13 at 17.59.59.png Screenshot 2025-07-13 at 18.07.40.png
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Best Answer

  • D-One
    D-One Moderator Posts: 3,811 mod
    Answer ✓

    I removed the serials from the image, for the love of god dont post personal serial numbers on public foruns.

    Talk with NI support, say you made a mistake and ask kindly for a refund.

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,085 Expert

    Gentle reminder to never post product serial numbers to this forum.

    To the issue - if the product is showing as Registered - but is not appearing in NA - we would need to know your OS and version of NA - as this listing IS a mirror of your actual NI Account - and logically - should be showing as being ready to install.

    Also - not exactly sure why you purchased both the Maschine 3 Update AND the Maschine 3 Bundle Update - I believe there is some unnecessary duplication there.

    VP

  • Mr CTG Music
    Mr CTG Music Member Posts: 3 Newcomer
    1. Mac OS is Monterey version
    2. native access 3.18.1

    This is my situation, i didn't understand. I thought i needed both updates to make it work…

    How can i get this update to work? as im buying things i don't need…

  • Mr CTG Music
    Mr CTG Music Member Posts: 3 Newcomer

    Thanks a lot for your help…

    Please assist me through this process as i deadline to meet…

  • Vocalpoint
    Vocalpoint Member Posts: 4,085 Expert
    edited July 13
    https://community.native-instruments.com/discussion/comment/234010#Comment_234010

    Well - your issue is your OS. Maschine 3 is not supported under Monterey:

    image.png

    You will need to consider an OS upgrade.

    As far as the duplication of Maschine product - consider reaching out to NI Sales Support to have them check these purchases and ensure you only pay for what you need.

    Pretty sure these two contain the same software - while the "bundle" I think has more content. That is the one I would stay with.

    VP

  • D-One
    D-One Moderator Posts: 3,811 mod
    Answer ✓

    I removed the serials from the image, for the love of god dont post personal serial numbers on public foruns.

    Talk with NI support, say you made a mistake and ask kindly for a refund.

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