Recovering damaged Serial number sticker

KTO · April 1

I've recently bought a Kontrol M32 from facebook marketplace. The serial number sticker on the bottom has some of the numbers and letters missing so I can't register it. Is there any way to recover the text that was there?

Blindeddie · April 1

Did you get a license Transfer with the M32. If it is already registered by the previous owner, then they need to provide a license transfer or registration will fail... The license transfer process is all explained here...

https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer

Uwe303 · April 1

Hello,

you can try to use the firmware update tool from that site Downloads : Drivers & Other Files | Support (native-instruments.com), it should show the serial, but if the serial is registered you are not able to use it.

Uwe

KTO · April 1

https://community.native-instruments.com/discussion/comment/11758#Comment_11758

It shows 1/5th of the serial so I think it is still regisitered. I will talk with the seller and thank you for the answer

Kaiwan_NI · April 4

@KTO Our support team might be able to help you out as well. You can contact us here. 🙂

Recovering damaged Serial number sticker

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