Recovering damaged Serial number sticker

KTO Member Posts: 2 Newcomer

April 2022 edited October 22 in Komplete Kontrol

I've recently bought a Kontrol M32 from facebook marketplace. The serial number sticker on the bottom has some of the numbers and letters missing so I can't register it. Is there any way to recover the text that was there?

Tagged:

• M32

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Comments

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  Blindeddie Member Posts: 1,559 Expert

  April 2022

  Did you get a license Transfer with the M32. If it is already registered by the previous owner, then they need to provide a license transfer or registration will fail... The license transfer process is all explained here...

  https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer

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  Uwe303 Moderator Posts: 4,019 mod

  April 2022

  Hello,

  you can try to use the firmware update tool from that site Downloads : Drivers & Other Files | Support (native-instruments.com), it should show the serial, but if the serial is registered you are not able to use it.

  Uwe

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  KTO Member Posts: 2 Newcomer

  April 2022

  https://community.native-instruments.com/discussion/comment/11758#Comment_11758

  It shows 1/5th of the serial so I think it is still regisitered. I will talk with the seller and thank you for the answer

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  Kaiwan_NI Administrator Posts: 2,860 admin

  April 2022

  @KTO Our support team might be able to help you out as well. You can contact us here. 🙂

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