Busy season in progress... Please note that due to a high volume of requests, the response time from our support is currently longer than usual. Chat is temporarily not available. We thank you for your understanding.

Native Instruments catalog is down - is anyone else experiencing this?

cs5947 Member Posts: 22 Sine

Trying to buy the Scarbee Clavinet/Pianet library but whenever I click 'buy' after a short interval it flashes 'Oops, something went wrong' and turned fully white instantly after. I then checked out the catalog (top left) and to my dismay, it turned white yet again.

I've tested this for both the Brave and Microsoft Edge browsers. Does anyone have an explanation for this and if this can be fixed?


  • Nico_NI
    Nico_NI BerlinAdministrator Posts: 989 admin

    Hey @cs5947, sorry to see you have an issue with ordering on our webshop.

    I tried to reproduce the issue but manage to go until checkout without problem. I'd suggest to contact our team over at support, they'll help you get the order through. You can contact our team here: https://bit.ly/n1orders

Back To Top