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Native Access is breaking Kontakt for many legitimate customers
I have probably more than 1000 Euros worth of Native Instruments products. You may ignore this saying Linux with wine isn't supported, but given the pages of complaints I'm seeing even from Windows users about the apparently shocking state of Native Access, and given Linux is now reaching 10% market share and with Kontakt…
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How do I leave a review for an instrument in the NI shop
The Mimi Page Light and Shadow instrument shop page has a review at the bottom, and I have no idea how they submitted it - I've looked in Native Access and in my products page on the web site, and I've searched the support page. I'd like to submit my own, as I think the instrument deserves a MUCH better review.…
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W11 won't install NTKDeamon 'Smart App blocked it' on Native Access update
On W11 clean install, when trying to update Native Access to the last today version, the sub-setup of NTKDeamon is blocked by w11 Smart App (?) which can't identify the editor of this product. So no way to update my Native Acces and blocked without any possibility to apply updates because it no more starts. :(
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Error when try to pay Via PAYPAL
Hello, I'm trying to buy the Karriem Riggins Drums pack, but I receive an error every time I try to complete the payment through PayPal. I've attached a screenshot showing the error message. Clean Cacher cookies and history same issue
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NA2 closes shortly after the start
Native Access 2 closes immediately after launching. I have already tried all the suggested troubleshooting steps. I even reinstalled the operating system; NA2 worked once after that, but shortly afterwards, it started closing again. NA1 runs without issues, but I cannot install all my products and do not receive any…
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What the bleep NI? Native Access is hosed and will not reinstall
Dear NI, Suddenly, my entire NI world is upset and I am dead in the water. The NTKdaemon is the problem — I have followed all the available remedies such as deleting registry keys and clearing the local cache. All in vain. The user should not have to hack the registry or the app cache! Please answer this question directly…
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NA 2 Install Fails - Win 11
Native Access 2 fails to install giving the following error. I've downloaded multiple times and even transferred download over from other computers. Latest version of Win 11 with no NI software installed. Yes, I've turned off Windows Defender (AV, FW, SmartScreen, etc.) - my only AV/Firewall. Windows still flags file and I…
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"No software found to install" when using .iso NI archives
Hi all... I was recently obliged to buy a new refurbished macbook and it was delivered today with Tahoe installed on it (even if it's quite an old machine : it's a M1 pro macbookpro). I was a bit scared but everything seems to run fine so far. My only issue is with Native Instruments .iso files I archived some time ago in…
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I have bought maschine 3 bundle, it’s shows in my account, but why is it still showing demo mode?
I have bought Maschine 3 bundle. I have even reset my whole computer, but when I install it, it goes to demo mode
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Transfering licenses from old acct to new
How long does it take to receive a transfer id. I need to transfer my kontakt instrument library to a new account. I’ve completed the transfer process via this site and give both old email and email .
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Is there a way to "preview" instruments in NA without installing them or opening the web shop
I'm trying to figure out how to know what instrument it is that I want for my project and find myself going back to the web store for the preview tracks all the time since I can't seem to find any way to preview (or just listen to) the instruments before installing them in NA
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Native Access keeps on asking me to Repair
I am a MAC user. I have a lot of instruments in my library so it's taking me 20 minutes to click repair & relocate my library each time. All my libraries are located to an external harddrive that I formated with the recommended format AFS thingy not EXFAT. The issue is that each time I disconnect the device, if I come back…
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Heavyocity Product Not Installing
I've been trying to reinstall Forzo by Heavyocity for a while now. I've tried many different ways to no avail. I've had to turn in so many tracks that lack the heavy brass I'm craving!!! Ive tried: 1. Using Native Access: The installation starts and the bar fills up completely, but then it gives an error saying I have to…
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Komplete 15 Beats
Hello, I got the Komplete 15 Beats Bundle yesterday & can't download it. I got the order receipt, it shows up in my products but will not register & show up in Native Access. how can I fix this????
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Kontakt Factory Library 1 with NI 360 Pro ?
Hello. Am I eligible to use "Kontakt Factory Library 1" through my NI 360 Pro subscription? Since it's not listed officially, I downloaded "Kontakt Factory Library 1" from a link shared on the forum: https://community.native-instruments.com/discussion/15203/is-it-still-possible-to-get-kontakt-factory-library-1?tab=accepted
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Cannot login to my account as someone changed the email associated with the account
Someone, whom I did not authorize, changed the email associated with my account. I can neither login or post under my original account, so I'm posting this under a newly registered account. The ticket number I submitted is under #4892594, which might not help because my account it no longer associated with the original…
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License missing from native access. Attempted troubleshooting and contacting support.
So, a week ago i spilled water on my mac book, my debut single was ready to release and i was devastated. Bought a new mac book and transferred the files over to find native access missing all of my instruments. Contacted native support to be met with AI responses linking me to guides ive already attempted to follow.…
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unable to access 360
I am trying to sign up for NI 360 Pro trial. (none of the trials are working though). I have tried every single browser (Safari, Firefox, Brave, Opera, Chrome, Duck) and every single fix or workaround. I have tried incognito, clearing cache, security and privacy settings/popup settings, mobile/desktop, Native Access…
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Komplete Select Bundle not showing in my NA App
I got Komplete Select with my Novation launchkey but for some reason I can’t access it through the Native Acces app. On my NI account it appears as not registered (I assume because it isn’t installed) but nothing appears on NA. I emailed support but got an ai automated response. I also responded to that mail but haven’t…
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Komplete 9 to 11 Ultimate question
Question, If I were to buy a copy of Komplete 11 Ultimate Update—not Upgrade—could I update my copy of Komplete 9? My copy is the Standard version, not Select, and all websites list the 11 update as an upgrade from the, "Select" path only.
