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My products stuck on "installing"
I posted this as a discussion but I want to post it as a question. I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the…
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PAYMENTH METHOD ISSUE: SYSTEM CHOOSE FOR ME
GOOD MORNING. I NEED ASSISTANCE ON A PURCHASE I MADE ON YOUR SITE, I ASKED TO PROCEED WITH PAYMENTS VIA KLARNA SINCE IT IS POSSIBLE FOR ITALY, BUT THE ORDER CONTINUED WITH PAYMENT BY CREDIT CARD WITHOUT MY WILL. I WOULD LIKE TO CANCEL THE ORDER OR CHANGE THE PAYMENT METHODS POSSIBLY IN INSTALLMENTS WITH KLARNA. THE VIRTUAL…
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Native Access keeps on asking me to Repair
I am a MAC user. I have a lot of instruments in my library so it's taking me 20 minutes to click repair & relocate my library each time. All my libraries are located to an external harddrive that I formated with the recommended format AFS thingy not EXFAT. The issue is that each time I disconnect the device, if I come back…
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FFS why is Rosetta2 still a dependency to install NTKdaemon?
it's 2025. Apple Silicon users should not still be finding themselves coerced into installing rosetta2 when the software they want to run is supposedly now updated to run natively… I have been unable to run any of my NI software since upgrading to an M3 macbook, despite the fact that all the actual software now runs native…
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Install Failed
I can´t install following products: Abbey road Drummer 60s and 70s TRK-01 and TRK-01 Bass I checked the recommended steps. Everything okay. Mac M1 16gb, Sequoia 15.3.02, external SSD Komplete Ultimate 14 All other products are running. What can I do? Greatings Justus
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Native Access – Updates wont finish. Nealy completes and pauses
I have Analog Dreams. It is nearly finished but keeps failing. It then goes into Pause. What do I do? I'm on a Mac.
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New Computer and my MK3 controller is not moving past the welcome screen
I have a new computer and I am trying to get my mk3 controller to work. im redownloading everything in my library and it keeps failing. I even changed the destinations to a brand new external hard drive. everything canceled. im stumped
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Session Horns Pro - Download fails
Session horns pro download fails every time. I have MacBook pro with Sonoma 14.6.1. I have gone over similar queries on community but the problem still is not solved.
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Orchestra element says locate
Hi Folks, I just downloaded a free version of Orchestra Element, but when I opened native access, it said "locate underneath." When I clicked on it, a choose-a-location window popped up, but it said invalid path. Please, does anyone have an idea how to get around it? Thanks,
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My products are stuck on "install"
I am attempting to install my maschine products on my new computer + hard drive(the downloads are being installed on the external hard drive) yet they are failing to install. However instead of getting an error message my Maschine 2 download is stuck on the "installing" screen and has been for many hours now. While some of…
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Native Access won't see my content location
Help! I have all my Kontakt/NI instruments installed and activated, as I have had for many years. Under preferences now, though, when I go to show the "content location" folder (the users>shared folder, as recommended) it will not let me confirm that as it is greyed out. I have tried uninstalling all NI files and…
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No order confirmation or product download. Login keeps saying wrong email.
I ordered Ozone11 Advanced. NI charged my credit card but I never received a confirmation of the order or the actual download. I opened a ticket with NI and got one response so far. Also the login is really messed up. It keeps saying the wrong email or password and I've reset it several times. Super frustrating. I am…
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wrong content location
hi my content location is set to ext drive but native access puts it in internal drive also after install failure Guarneri violin I gave full access and tried to install and it tries to redownload the whole thing again and it seems the whole file is gone from both discs
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Native Access Updates Fail
When updating using Native Access the following always result in errors, and unable to update: Kontakt 8, Komplete Kontrol, Massive X I've use the NI Uninstall RegTool, but it doesn't always work. Unistalling them via Native Access does not work, neither does using Windows Control Panel. Only method I've found is to trawl…
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Cannot Configure Monitoring/Cannot hear any Monitoring with Z1 Mk 2
Hey guys, i am facing the issue, i cannot hear any monitoring with the front output of the Z1 MK2. When i go to the audio configuration, the dropdown only shows "Speaker R" and "Speaker L". So there is no opportunity to configure the monitorin. Consequently, i cannot monitor any tracks. can anyone help me with this issue?
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Native Access 2 suddenly fails to download items, and the downloads can't be cancelled.
Owing to a motherboard failure, I've rebuilt my studio PC (Win 11 Pro 24H2). I'm gradually reinstating everything and taking the opportunity to rationalise my installations so that all music applications and VSTs are on the D M.2 drive (1Tb) and all libraries are on a new, empty 4Tb SSD. I don't want anything to do with…
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native access manager password problem
hi. Im trying to install my new tractor pro 4 software. I struggle with this side of tech. Ive downloaded native access when the window for the manager password come up it won't accept my password. Ive gone back into ni and reset it but still no good. Please help
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Cannot launch Kontakt
I've recently replaced my ssd with a new one. My new ssd is empty and I did not transfer any data from the old ssd to the new. So I downloaded and installed my DAW and Native Access, I then installed Kontakt. The download process went fine, but when I tried to add Kontakt as a plugin in FL Studio it did not work. And I…
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KONTAKT 8 doesn't appear in N.A. and protools
hello i bought the komplete ultimate 15 but i can't find kontakt 8 anywhere , not in native access and not in my protools !! do you have any explanation please ? thanks !
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Support
In your experience, how long does it usually take for Native Instruments support to respond to a support ticket?