Unable to install "Hardware Connection Service", since it is not listed

ffx

Hello,

I am trying to make my Kontrol S61 MK3 work with my macbook pro m1pro (sonoma). But I am stuck at the step "install Hardware Connection Service", since this is not listed in Native Access at all.

I did the following steps:

• Install NI Access
• Upgrade firmware to 1.57 I think, the device still display "Add your serial ion Native access"
• Grant full disk access to Native Access app and NTKDaemon
• Enter serial from the hardware device screen into Native access

NI Access then also accepts the serial, but does not list "Hardware Connection Service" anywhere. So I cannot make this device work :(

Under my products and serials ( https://www.native-instruments.com/de/my-account/my-products-serials-downloads/ ) is only KONTROL S61 MK3 HW listed, but no serial for the "Hardware Connection Service".

How to fix this? I have the impression that NI Access is a software which does not really work well.

I also installed NI Komplete Kontrol, and also NIHardwareAgent and NIHostIntegrationAgent are running. Yet the device shows "add your serial to NI Access".

Is there a direct link to the "Hardware Connection Service" installer?

ffx

It seems to took some time, like 2 hours, until the Hardware Connection Service is now listed / the registration was processed. I have no idea what I did change.

Maybe you could also provide a direct download link for the Hardware Connection Service at your support pages, because NI Access is quite confusing and the sparse documentation misleading, or at least not helping, if something unexpected is happening.

Matthew_NI

The fact that you have added your serial to NA2 (you are using NA2, right, not NA1?) and that it is not updating to show Hardware Connection Service, suggests a Native Access bug.

@Jeremy_NI any thoughts?

ffx

It seems to took some time, like 2 hours, until the Hardware Connection Service is now listed / the registration was processed. I have no idea what I did change.

Maybe you could also provide a direct download link for the Hardware Connection Service at your support pages, because NI Access is quite confusing and the sparse documentation misleading, or at least not helping, if something unexpected is happening.

Minlletes

Hello! im having the same issue. the hardware Connection Service is not showing up for me!

LuMan

Hello
I just installed the Native Access application. I have the same exact issue as the users above. The Hardware Connection Service does not show in the Applications´ tab. I have waited approximately 9 hours since the installation of the application and the registration of the Komplet Kontrol M32 (done in the app)

So, waiting for me did not do the trick, and the issue with Native Access seems still to be there.

Is there anything else I can do?

Thanks in advance

Bassurde

Hello,

Same issue here. I bought th Komplete Kontrol M32, followed the setup guide but the Hardware Connection Service doesn't show up in the Applications tab. It's been 3 days since I got stuck at this point, so it's not a matter of time. I'm working on a Macbook Pro M2 Pro Sonoma 14.5 with the latest version of Native Access, which should be perfectly compatible.

It is frustrating not to be able to use the product and it is affecting my workflow.

Has anyone found a solution for this issue? Do I need to contact someone to be provided with a direct download for the Hardware Connection Service? Do we know if NI is trying to solve this problem or do I have to wait for the next Native Access update stuck with a piece of hardware I can't properly use?

Thanks

ffx

Sorry guys, I have no idea why then later the hardware connection service popped up in the available software list later… I thought it was a server timing issue. I guess only NI can fix this finally.

But I also contacted the support, and they gave me a direct download link to the Hardware Connection Service, sadly only a temporary download on a file sharing service.

Maybe first install all available software related, then wait some hours and hope that Hardware Connection service will popup.

@Native Instruments: I guess it would be better, if you were also providing always a direct link to the Hardware Connection Service in recent version within your public support documents.

Maxime Duché

I have the same issue. Still not fixed in 2025… I have just installed native access, registered my product with the serial and still not Hardware Connection Service in my Native Access…

Maxime Duché

It's a so bad user experience when you have just received your Hardware I can't understand… I's very disapointting… It's not explained in "ni/deKontrol-setub" that we have to wait 2hours. What I can do ? I just can't use my hardware ?

Maxime Duché

This just appeared after 30/45 min

Jeremy_NI

Hey there, yes sometimes the deployment of the Hardware Connection Service can be a little slow, especially in these sales periods where a lot of people activate their products at the same time. Thanks for your patience.