Reaktor 6 Demo Mode

14Flynn

[Repost because my post was deleted. People replied to it but I can't see it now]

Hi everyone,

I purchased the full version of Reaktor 6 from the Native Instruments website (not an upgrade or crossgrade). It shows correctly in my NI account and in Native Access as “Reaktor 6,” not Player.

However, it only opens in Demo mode. When I click “Register” in the standalone app, nothing happens. I’ve followed every official step, including:

• Deleting all .jwt activation files
• Clearing Native Access cache
• Fully reinstalling both Reaktor and Native Access
• Running everything as admin
• Trying both “Repair” and “Reinstall”

Despite all this, Reaktor still launches in Demo mode, and I can no longer open old projects. Support has stopped responding to my requests. I’m completely stuck. I tried for many hours to contact NI directly but it doesn't work.

Im pretty sure its some license issue from your side, since I have done everything I can and already had other issues with licenses yetserday (where it was on NIs side aswell).

Can anyone from the NI team please help or escalate this?
This is blocking my work and I’ve exhausted all normal channels.

Thanks in advance.

GHOSTING.png

DEMO.png

Jeremy_NI

@14Flynn I'm a little bit confused, it seems you reported your own thread and it was deleted?

So I'm going to repeat what I had already written.

Your request was turned into an email request, you should have got an email confirmation. No need to create other tickets for the exact same issue, it only slows down the process. My colleagues will get back to you as soon as possible. Thanks for your patience.

14Flynn

Well I accidentally posted my license and wanted the post removed (for some reason you cant just delete your own post). Then some Mod deleted the license image, but my request to delete the post was already sent.

Regarding the support: I don't get responses from NI. Also please stop saying things like "They will come back to you" because they won't. I have read the Trust Pilot reviews and sadly haven't before.

I want to ask once again for serious help, I cant work on my projects right now and I also paid for something I didn't get. There was some issue with the website where it sold me a wrong (upgrade) version of Reaktor and the support admitted that it was on their side. Then I bought the correct one and maybe the issue is because of that. Can you somehow activate it for my account?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/230902#Comment_230902

Please check your emails, you have an email confirmation for every request you submitted. The first one was number 4576277 and is still open. My colleagues will get back to you by email. No need to create other requests for the same object. I can't help you here, my colleagues have all the necessary tools to assist you.

Whatever Trustpilot says, we get hundreds of request every day and we reply to all of them. Since we're in the middle of a sales special, we have a lot of request to process so it means slightly longer reply times.

PoorFellow

https://community.native-instruments.com/discussion/comment/230902#Comment_230902

Well I accidentally posted my license and wanted the post removed (for some reason you cant just delete your own post). Then some Mod deleted the license image, but my request to delete the post was already sent.

For the record then I were the one that removed your screenshot of your serial last night , which I did because posting serials is not allowed. However I had nothing to do with the deletion of your thread which was not done before today sometimes before noon by a site Administrator.

As I wrote last night then N.I. will take care of the problem 👨‍💻

14Flynn

They also still haven't contacted me regarding the wrong "crossgrade" version they sold me before. In the chat, they said it was some sort of website error and that some a refund team / department will come back to me. Still haven't heard anything. Does anyone of you know if they will eventually refund the wrong version, and then also activate my correct license? Because as of right now I have paid for two products and received nothing.

I saw another post where someone had the EXACT same issue (https://community.native-instruments.com/discussion/21598/reaktor-showing-demo-mode-after-purchasing?utm_source=community-search&utm_medium=organic-search&utm_term=reaktor+6+demo)

The user commented that it was eventually solved. Maybe you can find out what the team did to help? Or give some information to NI that I have a very similar / the same issue?

PoorFellow

https://community.native-instruments.com/discussion/comment/230954#Comment_230954

The user commented that it was eventually solved. Maybe you can find out what the team did to help? Or give some information to NI that I have a very similar / the same issue?

User wrote : Customer support has gotten back to me and have refunded the "crossgrade" edition I bought which seems to have fixed my problems! Thank you two for trying to help me out!

Does anyone of you know if they will eventually refund the wrong version, and then also activate my correct license? Because as of right now I have paid for two products and received nothing.

Don't worry , I am sure that N.I. are going to fix the problem and as far as I know then usually then if you bought the wrong item in the N.I. shop that doesn't fit the account, as in a case like your here, then usually then there is no problem getting it straightened out. Since there is a sale going on then it might take some extra days though to get fixed. If not fixed by the end of this week then ping Jeremy_NI again.

Jeremy_NI

@14Flynn I've added the info in both open tickets. I understand the frustration but this is in part the result of creating multiple tickets. My colleagues will get back to you and sort this out.