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How can I solve "Status: Cancelled" in Native Access with products I've bought individually?
In June 2023, I subscribed to Komplete NOW. A month later, I cancelled it, and I bought Komplete 14 Standard as well as a bunch of individual products (like "Duets" and "Alicia's Keys"). Everything was working fine. Two days ago (about 8 months after Komplete NOW's cancellation and the purchase of those individual…
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I am still unable to access 2.0 Hybrid Keys instruments but the 1.0 version instruments work
(Error message your version of Kontakt is too old to load this file.) I have kontakt 7.4.2 player which i updated in error because I remember playing it in previous version of kontakt 7 player. So would the solution be to provide older version of kontakt 7 player I don’t remember the versions of k7 player that worked but…
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Are VALVES and DUETS not included in the KOMPLETE 14 collector's edition?
Basically the title. I would have thought they were included as a collector. I only bought it last month but I can't seem to find them on my native access. Valves I kind of understand but if duets is part of the play series collection and the collector's edition contains the play series (at least according to the…
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Play series Duets: does it work with Kontakt 6?
For once, it is me who have a question 😂 The NI site states as System requirements for Duets “Free KONTAKT PLAYER or KONTAKT (version 7.1.5 or higher)”. But I’m sure (am I?) that they can’t have cut out people with Kontakt 6 So…my question is: someone with Kontakt 6 (full) or someone from NI can confirm me that it would…
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Never received serial number for duets purchase
Today I purchased NI Duets instant download option for 49.99 and received all the confirmation email except the email with the serial number. Has anyone else had this issue? I put in a ticket but have not heard any response. Not sure what is going on!!