Software is already registered

themollyrun
themollyrun Member Posts: 2 Noise

Greetings i bought a 2nd hand traktor s2 mk2 but now when i tried to connect my mail with the hardware serial it said that the key has already been used. I am now the third owner of the controler and the previous owner also doesnt have a clue on what the original mail was. Is there a way that you guys can help me to activate a licenced software on my pc :)

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Comments

  • Matt_NI
    Matt_NI BerlinAdministrator Posts: 796 admin

    I'd suggest checking our post about license transfer in our Welcome area here: https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer

    You'll find more information and options on what to do next.

  • themollyrun
    themollyrun Member Posts: 2 Noise

    but i didnt recieve a license transfer ID does that mean that i stay locked out because i dont know the original email that was connected with the hardware serial number or you can maybe help out somehow and neutralize the one thats out of use :)

  • Matt_NI
    Matt_NI BerlinAdministrator Posts: 796 admin

    See the last sentence of the thread:

    Please keep in mind that questions about license transfer need to be directed to our account support teams, available on our website here: https://bit.ly/n1registr

    The community can't help with these types of questions, you'll need to speak to our account support.

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