"There's an issue with the installer service" error while downloading Komplete bundle

I'm having the same issue. I've spent hours and hours trying to troubleshoot this.

NI Access was hanging at the "Loading Products" screen for me, so I tried deleting it, and all other NI software on my mac (and all their associated files they sprinkle all throughout the filesystem), and completely reinstalling. Now NI Access takes about a half hour to boot up and get past the "Loading Products" screen. Meanwhile the NTKDemons "daemon.log" file just keeps filling up with log data. Looks like it's stuck in a loop trying to find and activate a bunch of Komplete 14 products that are no longer on my machine.

When/if it finally does get past the "Loading Products" screen, I get that "There's an issue with the installer service" error, and half the products say installed, even though they are 100% not on my machine. I can't reinstall them. Some say "repair" (which doesn't work), and installing anything new doesn't work.

Also submitted a support ticket but have yet to hear back. It's very concerning to see how many people are having these types issues with the software.

After spending $1300 on an s88 and Komplete 14, it's all become completely unusable because of this. This is infuriating and has me wanting to return everything and run as far away from the NI ecosystem as possible.

I have this problem too. Am installing 400+ instruments and effects via Native Access 3.4.0 (08493f9 / 1.12.0.0) on an M2 Ultra Mac Studio with 192GB RAM and a 1 Gbps internet connection. Every few downloads, Native Access pops up the "There's an issue with the installer service" error message. Makes it very, very, very difficult (and time consuming) to get the new Mac set up.

Hi Folks

Same issue like all of you 😥

Since the Ni Access 2 theres not way to install the whole suite at once. Spend 3 days trying!! without any success. I was using 3.4.0. This version is more than buggy, time consuming and frustrating 😡

As suggested in the posts before, I've switched back to Ni Access 1 https://support.native-instruments.com/hc/de/articles/4748946468497-Downgrade-von-Native-Access-2-auf-Native-Access-1

Since yesterday the installation of Komplete 14 Ultimate runs perfectly.

Dear Native Instruments, please do fix this problem with Ni Access 2. Your're doing such a good work with your products, you do not need this ****** storm for your buggy installer..

Cheers, Senad

I am on Windows 11 with a fast new computer, decent internet, and have Native Access 3.4.0. and all I get is "loading products." In 8 hours I have only been able to install 8 items from the Komplete 14 Collector's package. I am not impressed.

NA2 does have a boatload of troubles for sure - but NA1 is now starting its retirement phase. You now need NA2 now for the latest Kontakt updates etc and that will only become more and more commonplace in the future.

Also - not sure if everyone can relate to this but the "speed" of your PC and most certainly your internet connection have exactly nothing to do with success using NA2.

It is well documented here that NI has a set "max" rate for downloading via NA2 - presumably to assure the server bandwidth does not get compromised by any one user (or users) - so folks claiming they are rocking a 1GB fibre connection and wondering why their NA2 experience is slow - does not compute.

It's not you - it's NI.

VP

I have this issue too trying to download on Native Access 2 on my M1 Mac Studio.

I am giving Native Access 1 a go now.

Downloading very slow as well. Only going around 5 MB/sec. My max speed is usually 35 MB/sec. Painful indeed.